This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Today, I got in the car and sat down. The seat sunk down unexpectedly by about 3 inches. When I got out of the car it pops back up. It sinks so low I am having trouble seeing over dash. This is too dangerous!
2004 Ford Expedition; had original tires put back on vehicle after have authorized tires removed. Factory tires had approximately 300 miles on them. Severe vibration in front end of car before and after factory tires were reinstalled. Paid to have two 4-wheel alignments, balancing on both sets of tires (factory and Ford authorized upgrades) in two months. Ford could not find any issues with the front end of the vehicle". vibration exists with less than 1000 total miles on the factory tires. Was told that they could not be balanced and that I needed to contact the manufacturer. Second incident is: The leather material on the seats has cracked and hardened. When sitting, it begins to poke and scratch and cause irritation to the skin. Ford will replace part of the leather, but refuses to replace all of it because "the damage is not bad enough".
Driver and passenger seats broke off at the base when the vehicle was rear ended causing injuries to driver and passenger.. enclosed pictures of broken seat.
- Georgetown, ID, USA
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- Justin, TX, USA