This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The brakes on the 2003 Expedition isn't designed to hold the heavy weight of the Expedition. This cause the brakes to need to be replaced numerous times. Ford needs to recall the brakes and put bigger brake pads in them. I have had to even replace them metal to metal in the front 7 times in 3 years and under 45,000 miles. I even had to replace the master cylinder due to leakage at 45,000 miles. Also due to electronic problems I have had I was unable to lock the SUV and had the alarm sound because of it and windows don't go up and down correctly.
Vehicle was taken to the dealer for a routine inspection, and mechanic determined that the brake pads and rotors needed to be replaced due worn out parts. The brake pads reduced brake rotor thickness below minimum safe thickness for new pads. The average brake pad life was 12K to 81K miles. If they are non Ford pads, rotor failure would occur in as little as 3K miles. The consumer requested a written agreement to refunded the monies paid for this defect and to cover all future costs of abnormal replacements.
Brake system was defective, which caused the brake pads to wear out prematurely. Manufacturer had an update kit that cost $233 plus labor. The update kit has a different brake pad material then the one from the factory. The factory brake pad wore through the rotors extremely fast and damaged the rotors.
Excessive wearing of rotors and pads. Front (right & left) brake pads needed to replaced as well as rotors at 25,000 miles. Car is not driven hard. Ford service center(maguire's Ford of hershey, pa) stated that there was still padding left and that there was no metal contact with rotors, but the rotors were worn to 1.1 ickness(fl) and 1.09(fr). I am having specs on rotors independantly verified.
2003 Ford Expedition with around 17000 miles. Brakes are not ridden. Front brake pads wore out. From the dealership (mossy Ford, san diego), "Ford has redesigned the brake pads and we need to replace all four pads." I asked if there was a design flaw with using low quality pads on the original equipmment. I asked if this has been seen before. No answer was given. I would like to know if this is a repeating theme. It sounds pretty suspicious.
- La Jolla, CA, USA
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2003 Ford Expedition. Ford informs me after only 30,000 miles the types of brake pads used destroyed the rotors; must buy new rotors and purchase the newly designed Ford brake pads with special springs and such to prevent the future problems with pads that eat rotors. But, this Ford does not considered this to be defective. Total cost for brakes only - $ $909.
Excessive brake dust on front wheels of 2003 Ford Expedition. Front brakes needed replacement after only 13,000 miles. Rotors also needed replacement. Brake replacement on all previous vehicles took place after 25,000 miles were on the vehicles. Ford customer service did not believe that there is a problem with the brake pads or brakes and was not willing to do anything to resolve the problem. However, I did see a notice to Ford dealerships that admitted the brake dust problem, and stated that Ford was looking at different brake pads for the 2003 Expedition.
The front wheels on every new Expedition I see on the road (including mine) display a far excessive sooting from the front brake pads. This rapidly turns the wheels dark and dirty, but more importantly indicate a far too excessive wear rate for the front brake pads, indicating an engineering change of pad material is required.
A D V E R T I S E M E N T S
- Sd, CA, USA