This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Braking system degredation, all four brake pads and rotors need to be replaced at 27K miles. During the first week of driving the new vehicle I noticed that the braking system performed worse than the 2000 Expedition I had just traded in. After explaining this to the dealer, they decided to replace all four brake pads and rotors during the first month of ownership. After a rountine maintanence at 26K miles, I was told that the brake pads had 10% life left and all four rotors needed to be replaced. The rotors were beyond specifications for turning. I returned to the dealer and they explained to me that the warranty will not cover this work and that I would have to pay for the replacement. I am afraid that I may not be able to avoid an accident due to possible total brake failure. The dealer and maker said it's a maintanence issue and I am responsible for it's replacement. I have heard of other people having the same problem with the 2003 Expedition and have found several complaints on the internet with the same issue.
A D V E R T I S E M E N T S
- Whittier, CA, USA