A recurrent and unsolvable problem with the power exterior mirrors on a 2003 Ford Expedition. The passenger mirror is incapable of returning to its pre-set position. This occurs whether or not the "reverse aid" feature is on or off and also occurs whether or not the "memory" feature for driver 1 or driver 2 is activated. It occurs roughly one-half of the time the vehicle is unlocked even by the same driver (driver 1) in succession. Due to the Ford installed alarm feature, the unlocking fob (or the door mounted keypad) must be used. Each triggers the mirror failure. Two dealers have been unable to resolve the problem, even after multiple visits, having the vehicle for several days in succession, and having the available Ford technical service bulletin brought to their attention. Ford Motor Company (on letterhead correspondence) now denies that any problem exist with my vehicle (after detailed telephone and written correspondence). Two neighboring acquaintences with the same year and model vehicle have experienced the same failure without resolution as well. Multiple postings on the ntsha website make reference to this same problem and speak of Ford's "promise" to resolve. This is a serious safety defect. Either a solution to remedy the problem should be provided by Ford or the vehicles shoudl be recalled and a mirror system that has been proven to function properly should be installed.

- Ponchatoula, LA, USA

The vehicle in question has been in the shop twice for misfire in the engine. The motor started running rough right after a startup one morning with a substantial amount of smoke coming out of the exhaust and about a week later another enormous amount of smoke on startup in the morning. The chain of events also caused other intermitten problems with the performance of the vehicle such as a sense of slack between the engine and rear differential when up shifting and down shifting. The vehicle also has intermitten problems starting, for example, you have to crank the engine three to four seconds longer than normal and at times I have had to stop the ignition and try again. There have been other problems with the vehicle that have been resolved and a continued problem with the mirrors moving when they are not supposed to, although I have not seen them move while driving as of thus far. Please note the incident date shown below is approximate and is when the problems started. I have filed complaints with Ford Motor Company, department of Consumer Affairs and mailed an application to the dispute settlement board offered through Ford Motor Company.

- Oceanside, CA, USA