This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2003 Ford Expedition and I have the automatic mirrors that rotate in and down when the vehicle is put into reverse. When I purchased the vehicle, the right mirror would continue to move in and down when the vehicle was put into reverse. When the vehicle was placed in drive the mirror was suppose to go back to the pre-sert position but it would not. The problem was fixed when I picked up the vehicle. About a year later the same problem recurred and the dealer replaced both lt and rt mirror motors. Now the problem has recurred again with little difference. Now when I unlock the doors with the remote both the left and right side mirrors rotate in and down as if the vehicle is in reverse but that is even before the doors ar open. When the vehicle is started neither mirror will go back to the pre-set positions. So now before I can drive the vehicle I have to adjust each mirror. This problem happens each time the vehicle is unlocked with the remote. If I use the key to unlock the left door the mirrors stay at the pre-set position until I place the vehicle in reverse but the mirrors will not move back to the pre-set position after going to the drive position. With the mirrors in the automatic reverse position, neither will go back to the pre-set position. After turning off the automatic reverse on the message center computer, both mirrors will still drive to the in and down position when the vehicle is unlocked and both have to be set again before driving.
I have a 2003 Ford Expedition and I have the automatic mirrors that rotate in and down when the vehicle is put into reverse. When I purchased the vehicle, the right mirror would continue to move in and down when the vehicle was put into reverse. When the vehicle was placed in drive the mirror was suppose to go back to the pre-sert position but it would not. The problem was fixed when I picked up the vehicle. About a year later the same problem recurred and the dealer replaced both lt and rt mirror motors. Now the problem has recurred again with a little difference. Now when I unlock the doors with the remote both the left and right side mirrors rotate in and down as if the vehicle is in reverse but that is even before the doors ar open. When the vehicle is started neither mirror will go back to the pre-set positions. So now before I can drive the vehicle I have to adjust each mirror. This problem happens each time the vehicle is unlocked with the remote. If I use the key to unlock the left door the mirrors stay at the pre=set position until I place the vehicle in reverse but the mirrors will not move back to the pre-set position after going to the drive position. With the mirrors in the automatic reverse position, neither will go back to the pre-set position. After turning off the automatic reverse on the message center computer, both mirrors will still drive to the in and down position when the vehicle is unlocked and both have to be set again before driving.
Rear view mirrors fail to return to correct position after backing up causing a driving hazard. This has been an on-going problems since purchasing this vehicle - new in 2003. Dealer has looked at it and stated they could not duplicate the problem and no service bulletins existed as of March 2006. Other intermittent electrical problems exist - 1. passenger side rear door - automatic lock doesn't always operate. 2. interior lights stay on as if a door has been left open, even when all doors and hatches have been checked to ensure they are completely closed.
When shifting vehicle from reverse to drive both outside mirrors would rotate outward or point toward the ground. Manufacturer is aware of this problem, but cannot resolve it.
According to dealership and manufacturer reps, the problem with the side mirrors and their propensity to move without warning or "pop" when using the vehicles' reverse mirror function, is due to poor design from Ford Motor Company. I have been told that I am just too tall (6'3"), and that the location that I have the mirrors adjusted in, causes the housing to make contact with the tilting assembly! I find it hard to believe that Ford would produce a vehicle that will not allow you to adjust the mirros properly so that you can see traffic behind you, and still be able to use a function that was designed into the vehicle! the mirros modules have been replaced twice on both sides as well as the motors. I have filed a complaint with Ford and have been told that due to the design flaw, the vehicle is as it was designed and they have no intent to repair. Good luck seeing traffic on either side.
- Cedar Park , TX, USA
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2003 Ford Expedition eddie bauer edition. Side rear view mirrors with backup assist will malfunction at anytime causing you to constantly be aware that the mirrors are never going to be reset to the drivers desired setting. This is a road hazard that needs to be recalled. If the drivers of these particular vehicles have to check there side view mirrors to change lanes etc. They run the risk of side impacting someone or causing an accident.
I have a 2003 Ford Expedition which won't retain the correct setting in the passenger's side rear view mirror. I had the driver's side mirror fixed already, but the dealer refuses to fix the passenger's side due to inability to verify the complaint. It seems to be an intermittent problem, but often when I go to change lanes the mirror is not set to the correct position, presenting a definite safety hazard. I feel they should go ahead and replace the mirror since I'm having the problem, whether they can diagnose the problem or not.
When ever I unlock my 2003 Ford Expedition with the key ring clicker, the exterior side mirror erratically adjust itself to an unknown position. This occurs frequently and is a huge inconvenience for me because I have to always readjust the mirrors.
Consumer was having problems with side view mirror, and horn. Side view mirror moved at will. When he set it, side view mirror did not stay, but wondered all over. Vehicle had a couple of near misses because of not being able to see from the side view mirror. Also, horn did not operate. This was a safety issue because driver needed a way to announce that he was near another vehicle to avoid any accident.
The side mirrors erratically repositioned themselves each time the doors were unlocked or if the vehicle was put into reverse. Also, the reverse sensor did not work properly.
2003 Ford Expedition eddie bauer edition. Side rear view mirrors with backup assist will malfunction at anytime causing you to constantly be aware that the mirrors are never going to be reset to the drivers desired setting. This is a road hazard that needs to be recalled. If the drivers of these particular vehicles have to check there side view mirrors to change lanes etc. They run the risk of side impacting someone or causing an accident.
I have a 2003 Ford Expedition with a leaking windshield/moon roof. I have taken it to maroone Ford in delray beach Florida 3 times and each time they kept it for 2 days and performed water sprinkler tests. Then claimed to have repaired it. I just got it back again on Aug. 7, 2003 and am waiting for the next big rain. The dealer does not seem to know why this is happening. I also have the possessed side mirror problem. They just do their own thing when I reverse then drive. This is another issue the dealer has yet to figure out. Fortunately, Florida has a lemon law and I plan to exercise it as soon as the next leak appears. You would think that a person would not have to worry about such significant problems when paying a high price for a vehicle or at least be able to get the problem fixed the first time.
Exterior mirrors shake while driving. One mirror has already been replaced by the dealer, but it still shakes. It is virtually impossible to get a clear view of traffic behind you. This poses a very dangerous situation. Dealer said "they are all like that, even on the brand new vehicles". sounds like Ford needs to find a supplier with a better quality product before these mirrors cause an accident - whether with my vehicle or someone else's.
Side mirrors do not return to original position after backing up. Too much brake dust and wear. Tires had to be replaced at 20,000 miles for sidewall degradation.
The side mirrors moved at their own free will while driving. The reverse sensor did not work properly. The mirrors moved in reverse not up and down. Which made it difficult to see when driving.
I purchased my 2003 Ford Expedition back in September 2002. In less than a month the automatic adjusting side view mirrors on the driver and passenger started malfunctioning. I took it to the dealer for repair but to no avail. I was informed that it would be March 2003 before a replacement part or fix could be made. I have been driving around with this potentially dangerous hazard, not knowing if my mirrors will take it upon itself to start adjusting without warning because of a defect that the dealers repair shop or Ford can not explain. I was promised that this problem would be fixed in March 2003. I was called by palmetto Ford here in charleston SC. On February 28, 2003 and informed that there was parts in to fix my mirrors. Upon dropping my vehicle off for repair I was called about mid-day and advised that the whole drivers side mirrors needed replacing and that it would be best to leave the car over night so that they could expedite the process when the mirror came in. After picking my vehicle up after the repairs were made I had to take it back to the repair facility with the same problem of the mirrors going hay wire. I really feel that this needs to be addressed at a higher level. At this point I believe that I am getting the run around. Too many months have gone by without a solution to this accident waiting to happen. I am real concerned about the overall safety of my family while driving a vehicle that could leave you in a dangerous situation when you think your side view mirrors are in one position while driving and then when you go to look to change lanes abruptly etc. They are totally out of alignment pointing up to the sky. Please contact me on this matter.
A D V E R T I S E M E N T S
- Orange Park, FL, USA