This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Rear view mirrors fail to return to correct position after backing up causing a driving hazard. This has been an on-going problems since purchasing this vehicle - new in 2003. Dealer has looked at it and stated they could not duplicate the problem and no service bulletins existed as of March 2006. Other intermittent electrical problems exist - 1. passenger side rear door - automatic lock doesn't always operate. 2. interior lights stay on as if a door has been left open, even when all doors and hatches have been checked to ensure they are completely closed.
I own a 2003 Ford Expedition that has been giving me problems since day one. I have had several electrical problems with the vehicle causing the lights to remain on at all times and my battery to run down twice. The doors all seem to lock and unlock only when they want to and the most recent of my complaints is the rear passenger door has begun opening on its own while being driven. My 10 month old daughter and I were out shopping at a local shopping center a few weeks ago and while making a turn and preparing to park in a space the rear passenger door flung completely open. I was stunned. My daughter luckily was safely belted in her car seat in the middle seat. I shudder to think what could have happened if my other two children had of been with me at the time and had been sitting by that door which my 5 year old usually does on a daily basis. I contacted Ford Motor Company and they told me to have it evaluated by a Ford dealership which I did and it was proven to be a faulty latch and switch. I was told that there was no more warranty on the vehicle and that no extended warranty would cover it. It is considered to be normal wear and tear. I have owned the vehicle less than 3 years and I don't understand how a faulty latch and switch could end up being my fault. I have authorized the dealership to repair needless to say it is not worth the safety of my children, but I am still unsure how a faulty part is deemed the responsibility of the consumer. I have had several switches fixed for two other doors while under warranty but the problem just seems to be continuing. The total amount of the repair will run me $257.
2003 Expedition XLT front door locks, pinch the my arm, with my arm resting on the window ledge, the door locks engage as the vehicle begins to move.......the pinch is so severe that is leaves a bruise for several days
Consumer complained about front brake rotors. The front brake rotors were checked on three separate occasions but problem recurred. The dealer told the consumer the problem was due to dust. The vehicle was taken to two outside sources who concluded that the brakes were bad and that the rotors needed to be replaced. The consumer has also replaced the steering rack, seat motor and automatic door lock.
The consumer stated that when she rested her arm on the front door the automatic lock pinched and pulled her skin into the locking mechanism. She also stated that this has happened to her more than once, and if this happens to a small child it could really be a problem.
A D V E R T I S E M E N T S
- Olmsted Falls, OH, USA