This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving sun roof shattered. Also, on another occasion side window shattered. Dealer has been notified. [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Sunroof assembly broke in the open position. Dealer received vehicle for repair on 8/21/00. On 8/24/00, replacement part arrived at dealer in a damaged condition. Service techinician stated it was common for Ford to knowingly ship defective parts when inventory of 1st quality parts is depleted. This practice would demonstrate timely delivery of replacement parts to those who review shipping response time. Second replacement sunroof assembly arrives at dealer approximately 8/28. It is also defective. Third replacement sunroof assembly unavailable at this time. Ford national relationship center advises me that part is on "national backorder" and can give no promise date for availability. Also advised that Ford engineering has been notified of this parts shortage. Spoke to dealer this afternoon (9/6/00) and they have no information as to when part might become available. The 2000 model year was the first year that factory installed sunroofs were available on Expedition equipped with rear A/C vents. One could conclude from the "national backorder" situation that there is an engineering defect with the sunroof assembly that I would like the NHTSA to investigate and/or publicize. I'd like to know how many other Expedition owners have been unable to use their vehicles while waiting for parts for over 19 days. Thank you. Rex dyer
Sunroof assembly broke in the open position. Dealer received vehicle for repair on 8/21/00. On 8/24/00, replacement part arrived at dealer in a damaged condition. Service techinician stated it was common for Ford to knowingly ship defective parts when inventory of 1st quality parts is depleted. This practice would demonstrate timely delivery of replacement parts to those who review shipping response time. Second replacement sunroof assembly arrives at dealer approximately 8/28. It is also defective. Third replacement sunroof assembly unavailable at this time. Ford national relationship center advises me that part is on "national backorder" and can give no promise date for availability. Also advised that Ford engineering has been notified of this parts shortage. Spoke to dealer this afternoon (9/6/00) and they have no information as to when part might become available. The 2000 model year was the first year that factory installed sunroofs were available on Expedition equipped with rear A/C vents. One could conclude from the "national backorder" situation that there is an engineering defect with the sunroof assembly that I would like the NHTSA to investigate and/or publicize. I'd like to know how many other Expedition owners have been unable to use their vehicles while waiting for parts for over 19 days. Thank you. Rex dyer
The sun roof was inoperable when I went to purchase the vechicle. Salesman told me maybe he wasn't operating correctly. I brought the vehicle back to service center, they told me it need a motor. They could not explain how a motor was burned out with only 26 miles on the vehicle. This was definte a manufactoring problem!! I bought it back to service dealer a second time. Service center told me they are going to need more time to fix problem. It was a brand new vehicle. If there was a problem before I purchased it then I should received a replacement! they knowingly and malicously sold me a vehcile that was malfunctioned! the person I was in contact with at the dealer is david robbins, sales manager
- Laurel, MD, USA
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- Batton Rouge, LA, USA