This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In the days prior I would sometimes have to manipulate the gear shift (automatic) in order to start the car. The car was in park on the flat part of my driveway when I stepped into the garage for less than 10 seconds. The car rolled away doing several thousands of dollars in damage to my vehicle and taking out the neighbor's tree and landscaping. The gentleman that helped me can attest that when he went to back the car up - the car was in park and he had to physically put it in reverse to move it.
2000 Expedition windshield was replaced in November leak caused vehicle to do crazy things like try to start when I turned the headlights on with key out of ignition and had a burning smell. This morning vehicle wouldn't start after rain. After jump starting vehicle overdrive light on gearshifter handle was blinking and vehicle wouldn't go into gear feels like you're driving with brakes on. No problems moving in reverse. Problem started out of nowhere, also lights flicker when tried to jumpstart. Connected cables wouldn't start lights went dead repositioned cables lights came on after doing this for over an hour car finally started with the above noted problems.
Special message #15773 these problems have existed for years. And although I have taken my vehicle in to have correct these problems, at no time did any service personnel reference the above message, or fix my vehicle in accordance with prescribed guidelines. The following is a summary of the services performed on my vehicle that are a direct result of this problem. I will be more than happy to provide copies of these documented services upon request. 2000: My husband and I purchased our vehicle in Washington with 13,000 miles on it while on christmas leave from germany, and our truck sat in storage until our return in Sep 2001. We then drove our vehicle from California to our new duty station at fort belvoir, Virginia. 2002: We had issues with the electrical and transmission modular. We took the vehicle to the world of Ford dealership in arlington, Virginia. They replaced the power train control modular, airbag light, and the check engine light, and reprogrammed the GEM modular. The odometer reading at this time was 26,795 miles. Fortunately, the vehicle was still under warranty. 2002: I took the truck back to world of Ford in arlington, Virginia for the following problems: Transmission slipping, check engine light, airbag lights, and ABS lights. Ford said they could not duplicate problems. The vehicle was still covered under warranty with an odometer reading of 30,481 miles. Again, although the Ford special message had been released in April of 2002, at no time was it mentioned to me as a possible source for these problems. 2004: I went back to world of Ford with the same problems mentioned above, plus the trip meter/odometer was blinking in and out. They replaced the led and electrical connections under the driver seat, and fixed the lights on the dash.
Purchased 2000 Ford Expedition-new - at 33,000 the transmission started slipping from 1st-2nd. Took vehicle in to local dealer was rebuilt under warrenty. Took vehicle in at 58,000mi. For the 60,000 mile service (pre-empting a vacation road trip) while on the trip the transmission went completely out--only 25,000 miles on the re-built tranny. The vehicle had 3 children--1 with autism and the other a newborn. The vehicle had died in an intersection of an emergency room and busy street. I could only go in reverse in order to get out of the intersection leaving me stranded in a left turn lane. I tried all greers from low on up and tried to engage any of my 4X4 capabiliies without anything. The vehicle was pushed out the intersection and had to be towed to a dealership in that town visiting. It is still presently there coming up on 14 days. I was given a loner car by a family member in order to get back home with my fmaily. The dealership it is presently at has again rebuilt the tranny-free of charge-due to still being under a 3yr/36,000 mi. Warrenty that was placed on the 1st rebuilt tranny. Now I am told that almost everything inside the tranny was destroyed and was either rebuilt or replaced. Ford felt that is was still cheaper to rebuild instead of replacing with a new tranny. I am now given a 12mon/12,000mile warrenty on this 2nd rebuild. At this point, my autistic child is having problems with the thought of getting back in this vehicle (mind you I still don't have it yet), not alone the safety concerns I have with driving this vehicle. The safety of this vehicle is most definately a concern of me and my family. I don't trust this vehicle--what happens if it dies again and this time I am not so lucky in a major intersection !?
(1) air bag light stays on after vehicle started. (2) dealer stated air bag would not deploy in accident unless sensor replaced. (3) sensor has been replaced once and wiring harness has been replaced once. (1) instrument cluster odometer flickered then failed. (3) instrument cluster replaced. (1) engine knock (2) 5.4 engine failed at 32,000 miles. (3) engine replaced under warranty. (1) transmission slipping at 55,000 miles. (2) transmission slipping. (3) transmission replaced. (1) transmission began slipping again at 76,000 miles. (2) high RPM before shifting into next gear. (3) body assembly replaced under extended warranty.
- Elk Grove, CA, USA
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Prior to the replacement of the original tires purchased on the vehicle due to the safety recall of tires, I had no apparent problems with my transmission or rear suspension. Immediately following the tire replacement I noticed a scrubbing or dragging noise. The vehicle was immediately returned to the Ford dealership and questioned as to why the vehicle was now making a noise that was not there before. I was told that the tires were a little larger than the original ones and that the noise would subside. The noise did not. The vehicle was taken back again and I asked what was wrong with the Expedition because the noise was very annoying and appeared to get worst. I was worried that the rear suspension was having problems. The Expedition was placed on the rack and examined by the same Ford dealership, I was told that there was nothing wrong. The noise continued and then the transmission began to experience problems. We took the transmission to have it flushed and then started experiencing increased problems almost immediately after having it flushed. So much so that it was returned to the service department the same day because we thought maybe they had forgotten to put something back together. We were referred to a transmission repair shop to check. At that time, the transmission service repair man said that he had never seen anything like it on his machine. When we returned home, we noticed that the problem appeared to worsen so we did not drive the exp for about a month hoping that we would be able to research the problem and find someone else who had experienced and fixed it. To no avail, we did not. The exp will not even move anymore. These problems did not occur until the tires were replaced.
Total transmission failure on 2000 Ford Expedition with 35,070 miles on it. The car clunked and had metal on metal sound before coming to a stop. Car undrivable at that point. Towed to Ford dealer and diagnosed with total transmission failure. Cost to replace transmission $2,600 - out of warranty based on age of car!! very unhappy with Ford Motor Company!!
After taking my 2000 Ford Expedition for a routine transmission service and brake job at al packer West in royal palm beach, fl, the transmission went out approximately five to seven miles from the dealership where it was serviced. I had it towed back to the dealership. In order for them to repair it, I was told I would have to pay $529 after I had just paid them #300 for the routine service and brake job. I live 35 miles from the dealership, and drove having no problems with the transmission. When I picked it up; however, my transmission failed. After researching with other mechanics, I feel that it was their error and their products liability insurance should have covered the expenses.
Concern: Engine running rough with hesitation between shifts (automatic) and the amber service engine soon light is on. Correction by dealer: Test eec, R&I upper intake, clean egr passages, replace pfe sensor and number three coil, replace spark plugs
There are several incidents, with different symptoms involving the electronic automatic transmission beginning 4/00, this has become an ongoing problem. Back in shop at the moment, going into 4X4 by itself. The incident that I reported, involved complete failure of the range sensor, vehicle could suddenly not shift beyond second gear on the interstate. Max speed I could maintain was 50mph at 3400rpm's. dealer replaced sensor, 30 miles later went out again, next dealership replaced again and main processor. Now unannounced goes into 4X4 difficult to turn, and then in a few miles, goes back off. This symptom, is now the second occurrence in 2 years.
While driving in higher speeds vehicle will drop to lower gear and rpms drastically increase. Vehicle checked by dealer who advised consumer that transmission speed sensor range is failing.
When traveling on the highway, vehicle cuts off without prior warning, also lights on dashboard flashed on and off, dealership was aware of problem. The vehicle cuts off while driving due to crank sensor failure. While driving right rear wheel jingles. Vehicle cuts off while accelerating, after stopping the vehicle restart and idles up to 1100 RPM at times. Consumer states transmission slips, the dash was rattling and the pedal button on the left steering wheel was installed backwards.
Since purchasing this vehicle in March 2000, we have had problems with rough idling, transmission not wanting to shift, front end clunking, rear end suspension and sudden acceleration. Extensive repairs have been done on this vehicle, including replacing the transmission, yet none of the above items have been repaired. It is extremely dangerous to be driving a vehicle when suddenly it will accelerate and drive on its own. The car can drive at 50 - 60 mph for several miles without stepping on the accelerator. When stopped at a traffic light you have to listen to the engine, watch the RPM's and be ready to put the car into neutral and push forcefully on the brakes to keep the car from plowing into the car ahead. Last week I pulled into the bank parking lot and with no warning the car's RPM's jumped to 3,000 and I barely missed hitting two parked cars. In addition, the front end makes hard, loud grinding noises, when backing up the four wheel drive goes out and it feels like the car has two flat tires. It also does this sometime going forward and turning, so it is difficult to steer when it does this. From the day that this car was purchased it has idled like an old car that desperately needs a tune up. All these problems still exist after having the car be at the dealer for 39 days this year. Because this vehicle is not safe, I have notified chino hills Ford, Ford and the arbitration board that I want Ford to repurchase my vehicle because it is not safe.
Since purchasing this vehicle in March 2000, we have had problems with rough idling, transmission not wanting to shift, front end clunking, rear end suspension and sudden acceleration. Extensive repairs have been done on this vehicle, including replacing the transmission, yet none of the above items have been repaired. It is extremely dangerous to be driving a vehicle when suddenly it will accelerate and drive on its own. The car can drive at 50 - 60 mph for several miles without stepping on the accelerator. When stopped at a traffic light you have to listen to the engine, watch the RPM's and be ready to put the car into neutral and push forcefully on the brakes to keep the car from plowing into the car ahead. Last week I pulled into the bank parking lot and with no warning the car's RPM's jumped to 3,000 and I barely missed hitting two parked cars. In addition, the front end makes hard, loud grinding noises, when backing up the four wheel drive goes out and it feels like the car has two flat tires. It also does this sometime going forward and turning, so it is difficult to steer when it does this. From the day that this car was purchased it has idled like an old car that desperately needs a tune up. All these problems still exist after having the car be at the dealer for 39 days this year. Because this vehicle is not safe, I have notified chino hills Ford, Ford and the arbitration board that I want Ford to repurchase my vehicle because it is not safe.
While pulling out of a parking space at low speed consumer heard a popping noise coming from front end of vehicle. * ak consumer states transmission makes a clunking noise when downshifting, dealer replaced the main control valve body, transmission pan gasket, and accumulator pistons. Dealer installed bearing strips in the adjusters for the suspension noise, however later found the noise was coming from the left front floor body mount. Outside door handle was loose, dealer installed a nut and panel. Tires made vibration noises at 65 mph and up, dealer replaced two tires due to excessive run out. Head liner was sagging down. Left rear trim was loose at back edge, dealer replaced. A connection was loose at mirror, dealer secured.
Transmission went out at approx. 4000 miles. Ford replaced transmission under warranty, but Ford will not acknowledge transmission problem with Expedition. I feel transmission should be on Ford recall list. I know of numerous other Expedition owners who have had to replace their transmissions. I also have an engine acceleration problem, which Ford has acknowledged is very common on the Expedition. They are supposed to fix it on 8/27/01. Ford tech. Told me it is very common problem and they may have a recall on it. (the acceleration problem.
Vehicle is not shifting into gears correctly. When shifting into park, radio and interior lights come on without operating them. Also, while driving radio and interior lights cut off without operating them. Consumer has contacted dealer. Dealer unable to determine cause of problem.
On a dry-flat road, the SUV was stopped - put in reverse - the SUV automatically accelerated to 50 miles per hour - the brakes would not stop the SUV - an ey-witness said the the SUV was "bucking" - possibly from the brakes catching but not stoping the SUV. The svu hit a tree and flew into the woods -- only then did it stop. Ford Corp. Has not responded to any inquires - this needs attention - the next time - someone could be seriously hurt!
- Easton, CT, USA
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A D V E R T I S E M E N T S
- Venetia , PA, USA