This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On 4/4/07, at about 1:15 am my husband had just gotten home from a long day at work and at 1:30 am 2 passengers banged on door to inform us that 1999 Ford Expedition was on fire. Thanks to them, we were able to get my family, including my 3 kids, and my mom and dad, who was on oxygen 24 hours a day), out of the house. We called 911 to inform them of the fire. The police came within minutes, and then the fire department arrived a few minutes afterwards to put the fire out. We watched from our neighbor's house across the street as the fire burned. We were grateful that it wasn't any worst. The engine in the truck was all burnt, the hood was gone, some of the pieces even burnt onto the pavement in the driveway. The whole inside of the truck was burnt, including the car seats for the children. My daughter's softball equipment, and any other items left in car. As for the house, luckily, the fire department put the fire out in time and the wind was blowing North East. The only damage to the house was the siding since the truck was parked on the East side of the house. We were able to get the value of the truck in fair condition, according to the insurance company. Also, we a had the siding of the house fixed. We were still trying to clean up the pavement in the driveway. Like I said, we were grateful for what didn't happen, but I was very unhappy with the truck. We received the recall notice in 2005 and did make the appointment to fix it as soon as we knew about it. We even parked the truck in front of the house until we had it fixed by Ford. It is 2007 and Ford still didn't get the part in to fix the recall, and this still happened. Recalls like this should be taken seriously, and vehicle should be pulled off the street until the part came in. Ford should have done something further to avoid this from happening 2 years after it was temporarily fixed.
1999 Ford Expedition burned in garage, destoying garage and damaging house. Not driven for over 12 hours. Burned so badly investigators could not determine how it started. Recall was done for cruise control switch.
: the contact stated after recall # 05V388000; vehicle speed control, was performed on the vehicle, there is a reoccurring problem while trying to start the vehicle. After inserting the key in the ignition, the dash panel lights illuminated; however, the vehicle did not start. When this intermittent problem first occurred, the vehicle started after sitting for a few minutes. But, after the most recent incident the vehicle did not start and was towed to the dealer who performed a diagnostic test and determined there was nothing wrong with the vehicle. And charged the contact for the work.
: the consumer stated there was a recall 05V388000 concerning the cruise control. The vehicle was taken to a local service dealer for repair under the recall. When the dealer made the repairs the 5 amp fuse in one of the circuits was replaced with a 15 amp fuse without the consumers knowledge or consent. The manufacturer was contacted and indicated the dealer should not have replaced the fuse with a large amp when completing the recall work. As result of a larger amp fuse being installed in the smaller circuit the electrical circuits were melted. The four wheel drive will no longer disengage, the windshield wipers and the front defroster will not work. The consumer discovered the larger fuse when inspecting the fuses because of the other electrical problems. Updated 2/28/2006 -
I received a recall notice (05S28) from Ford in September of 2005 stating that the speed control deactivation switch may overheat causing an underhood fire in my 1999 Expedition. It also noted that the nearest dealer will temporarily disconnect the switch until a permanent repair is performed. The dealer refuses to disconnect the switch and still hasn't received the parts to correct the problem. The dealership told me to call back in February 2006.
- Moses Lake, WA, USA
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The contact states there I NHTSA S recall campaign 05V388000 concerning cruise control. The parts needed to repair the vehicle are not available at the local dealership. The contact spoke to the manufacturer, who has confirmed that the parts were not available.
Contact stated there was S NHTSA recall, 05V017000, but the contact did not receive a recall letter on this vehicle. The vehicle was parked and it caught on fire without any warning. The vehicle was totaled.
My 1999 Ford Expedition caught on fire in my drive way 2 hours after I parked it. The engine compartment was totally destroyed causing a total loss of the vehicle. It is under investigation. I believe it was due to the speed control deactivation device.
The contact received recall O5S28 on October 8, 2005, and the contact was unable to have recall repairs done within a reasonable amount of time when he contacted the dealership at first they told him to call back and make an appointment. Then they told him to bring vehicle in on October 23, 2005, and he would have to leave the vehicle all day. The contact was concerned that it would take this long to have the recall repairs done because of the safety issue. He felt that it was derimental to his family.
The contact stated 1999 Ford Expedition caught on fire on 8-30-05. The car was parked in the front yard, close to the porch. The fire originated from under the hood. The fire was put out with a water hose. She took vehicle to a dealer, and the dealer replaced the scds at a cost of $357.27. And they told her the vehicle was not covered under the recall at that time. Since then, recall 05V388000 was issued. The dealer told her they could not reimburse her until Ford Motor Company reimbursed them.
1999 Ford Expedition. The consumer stated vehicle caught on fire. He contacted Ford, and they stated this was still under investigation. This happened on September 12, 2005. The vehicle had been parked about an hour before he was informed it was on fire. There were no problems with the vehicle prior to this. The vehicle has been totaled. The vehicle has not been inspected to see why the fire started. Ford stated they will examine the vehicle at the wrecking yard where it was located. There were two fire reports, one by the casino where the vehicle was located, and one by the fire department.
Contact owns a 1999 Ford Expedition. Vehicle caught on fire on August 16, 2005 at 1:00 pm. The consumer parked the vehicle in parking structure at approximately 7:30am, after driving about 30-45 minutes. The fire started underneath the hood on driver's side. The fire department stated it looked as though it was an electrical fire. There were no indications that there was a problem with the vehicle. The consumer had not been using the cruise control because there had been problems engaging the cruise control. Th a police and fire department report were taken. The consumer did not have pictures of the vehicle after it caught on fire. There was structural damage to the parking area and to the vehicle parked next to the vehicle that caught on fire.
Two years ago we purchased a 1999 Ford Expedition. Vehicle has run exceptionally well with no problems until about two months ago when cruise control stopped working altogether. I had my husband check the fuses, but they were alright. We don't use the cruise control very often so we did not have it looked at. This morning at about 2;30 am our daughter awaked to flames outside of her bedroom window. She alerted everyone in the house. We got the kids out as the Expedition was burning, mostly in the engine compartment. In a few minutes the whole car was engulfed and totally burned. Vehicle had been sitting in the driveway since 4:00 the previous afternoon, almost 12 hours. Some friends heard of this problem, and after we looked into it on the internet we found that we should file a complaint with your administration. Please help. Thank you.
NHTSA recall# 05 V 017: Vehicle caught fire under the hood while parked on the street for an undetermined time. Consumer was out of town when this fire occurred. The local police and the fire department arrived. The fire department extinguished the fire and the police made a report. The manufacturer was not notified at this time.
Consumer's 1999 Ford Expedition (VIN 1fmru176xla50584) caught on fire due to a vehicle defect. Request that the scope of the Ford recall for the cruise control deactivation switch be expanded. Lawyer on behalf of consumer, also see ODI#10115516.
The consumer took the vehicle into a repair shop since it was stuck in gear. Mechanic could not service the vehicle that day, so the vehicle was left in the shop overnight. While the vehicle was parked in the garage it burned as well as the shop.
Vehicle was parked outside the home of the driver. Vehicle was driven for about 2 hours. Consumer came home, and parked the vehicle. Shortly there after the vehicle caught on fire without warning. The fire department was notified. Vehicle was a total loss. Consumer contacted the manufacturer, and they showed no interest.
The vehicle was parked inside the garage of the owner's home. At 9:30 pm fire was coming out of the engine compartment. The fire department was notified. The owner was able to push the vehicle out of the garage and the vehicle exploded outside the home. The fire department put the fire out and the vehicle was a total loss. The fire was comimg from the drivers side toward the middle. The fire was more towards the windshield. No problems with the vehicle before the fire. The ac would blow hot air in the fron and cold in the back. The vehicle had cruise control but was only used once or twice. The last time it was used was nearly a year before the fire. A cd changer was added to vehicle before purchased. Owned vehicle around 3 years. The fire did spread to the house. Photos sent to NHTSA. The vehicle was insured by rodney young located in dallas, tx who sent out a fire investigator. Investigator's inspection found the cruise control switch as the cause of the fire.
While turning vehicle on there was stalling. Consumer cut the vehicle off to restart, and engine revved. Vehicle was driven straight to the shop after the first episode, and it stalled all the way there.
A D V E R T I S E M E N T S
- Manahawkin, NJ, USA