This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 1999 Ford Expedition eddie bauer 4X4 that has all the symptoms of your investigation #EA05015. I took my vehicle in while it was still under warranty and I was denied a claim for them to fix it at my local dealer because they said that the cause was due to moisture and it was not covered by under warranty. This sounded to me to be a manufacturing defect and felt it should have been fixed by them. During that time I had to replace my transmission and transfer case which are controlled in some way by the GEM module so I am told. I have not been able to fix the GEM and fuse box to this date due to the high cost that was presented to me. I am not certain of the actual date this took place but it was identified while the vehicle was still under warranty.
When the car is hot it automatically shifts into 4 wheel drive. Ford is aware of the problem and sent an advisory to dealership shops. They advised this is problem and must replace the 4 wheel drive motor which is at a cost of $525. Then and only then if that doesn't fix it you have to replace 2 other switches which then costs an additional 600-800.00. I would like to find out why this is not considered a recall by Ford since this is a very dangerous issue should the 4 wheel drive kick in while driving on the highway the wheels would lock up and all people in the car would be killed. I have file a complaint with Ford and they advised there is nothing they can do about it since the car is a 1999. According to our Ford dealership this can happen in 1999 through 2002 Ford Expedition, Explorer and Excursion as well as there F series trucks.
4wheel drive engages sporadically while driving. Dealer notified(nothing they can do?) must stop, disengage transmission, and cycle transfer case to clear.please advise if there is a known recall and/or repair procedure. Any infomation would be appreciated-thank you -jao.
A D V E R T I S E M E N T S
- Murrieta, CA, USA