This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Consumer had 1999 Ford Expedition side mirrors replaced due to bubbles in mirror. As a result the consumer visibility was reduced, especially at night. The consumer contacted the dealer and was told that the mirror was not covered under warranty. The consumer replaced it at his expense.
While driving driver was unable to see from the driver side and passenger side mirrors. This caused poor visibility to the driver. Vehicle was taken to the dealer for inspection, and mechanic determined that both mirrors needed to be replaced.
The mirrors on both sides of the vehicle were delaminating which made seeing in them impossible. The dealer insisted that there was nothing wrong with the vehicle. The manufacturer has been informed of the problem.
Consumer states' the vehicles driver and passenger side, side view mirrors have developed a scratchy cloudy looking. Consumer is not able to see the road clearly behind vehicle.
Both driver and passenger mirrors have reflective coating pealing off the mirrors causing some distortion in the mirror when sunlight reflect in mirrors. Manufacture contacted and reffered back to regional warranty service. Car milage beyond warranty would only cover portion of replacement cost. Reject offer from regional. My opinion a saftey item due to manufacturing flaw should be charged to manufacture. Rejection of this deal may cause the full cost to be to me.
Mirrors - they've been replaced twice for the same problem. Both left and right mirrors develop black streaks, which makes hinders my viewing ability, especially at nighttime. It just tarnishes on its own. The first pair were replaced 6 months after purchase. According to the dealer, it is common in mirrors with built-in light signals. As far as the A/C is concerned; ever since I purchased this vehicle, it gives off this bad odor (musty smell) as soon as the A/C is turned on. The dealer re-conditions the ventilation system each time I take my vehicle in for service. According to them, along with two other dealers, it's common in Ford vehicles.
Driver's side door mirror which indicates turn signal has rusted inside out, reducing driver's vision. Consumer has contacted dealer, dealer unable to determine cause of problem.
Tires have had a problem with maintaining balance and have required being re-balanced and rotated every 500 to 1500 miles. I had the tires inspected by national tire and battery, they dismounted the tires, checked for roundness, indexed the tires and remounted them, added additional weights to front and rear of tires. They said the tires were defective and should be replaced by the manufacturer. I took the SUV and the inspection report to several Firestone dealers, one barely looked at the tires and quoted me a price of $128 per tire to replace them with the same size and brand, no consideration was given to them being defective or coverd by pro-rata warranty. Another dealer said that he didn't need to inspect the tires they were not covered by the manufacturers warranty after 12,000 miles and that there was no such thing as an "out of round" tire. I have tried to seek relief from Firestone, who finally sent an email suggesting that I have the tires inspected by their dealers, even after I had informed them of the lack of interest displayed by their dealers in atlanta. I rec'd the same verbage that they released to the press concerning the recalled tires and I advised them that I wasn't seeking information on the recalled tires, since, my size wasn't included, that I was seeking relief for a defective product. These tires are becoming unsafe at any speed and they should be recalled with the other sizes by Ford and/or Firestone. I have seen the listed complaints that your group has rec'd concerning these tires and I request your assistance in my problem..the problem with my 2 outside mirrors on my SUV is that the "silver reflective coating" is peeling and flaking off the mirrors and your visibility to either side is greatly hampered. I had shown this to my dealer banner Ford and I had spoken to the service manager at peachtree Ford, they both said that there was a problem with the mirrors and that they had replaced them on several occasions....thanks.
A D V E R T I S E M E N T S
- Omaha, NE, USA