This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1999 Ford Expedition. The rear view mirrors on the passenger and driver doors have deteriorated. The contact has poor visibility when driving in oncoming and incoming traffic. He has not yet notified the manufacturer to report the defect. He took the vehicle to the dealer and was informed that he would need to notify the manufacturer. The current mileage was 79,000 and the failure mileage was unknown.
Since about 2002 the reflective material on both rear view mirrors has alot of cracking. Unable to view clearly. This to me is a big safety issue. Cost from for Ford to replace was $500 each side.
The right outside mirror material is flaking off making it nearly impossible to see down this side of the vehicle. After doing some research, I have found out that hundreds of people have complained to Ford about the defective mirror and Ford refuses to fix the quality problem. Additionally, the wipers, come on an off for no apparent reason. In speaking with the dealer about both of these problems, they indicate Ford will not remedy this situation even though many have complained
The side view mirrors lose their mirror coating. The mirror image is therefore dim and a potential safety hazard. A good mirror can't be found in a salvage yard because "that happens to all Ford Expedition".
Vehicle: 1999 Ford Expedition. Roblem nearly caused serious accident: Loss of reflective surface (silver) on both exterior rear-view mirrors. This vehicle purchased in Aug 1999 has defective safety equipment. The rear view mirrors are losing the reflective surfaces, developing cracjs in the silver backing and are becoming unsafe. The vehicle has not experienced any unusal environmental exposure, in fact unlike my other cars (all older than 1999) the Ford Expedition has been garage-kept. While the local Ford dealer indicated my experience was unique, I would be quite surprised if this condition is not affecting other vehicles of this type and wished to file a formal submission on the problem with you. Thank you. Charles mcbrearty
Over the past year or so, both my mirrors have been turning black and cracking on the inside, mwhere I cannot see out them, they are almost black without any viewing area.
I recently purchased a used 1999 Ford Expedition and have found that the signal mirrors are defective. The adhesive that Ford used on the back side of the mirror glass is eating away the silver reflective surface. I first noticed this problem on our test drive and can tell you that with the right angle of the sun hitting those mirrors, you cannot see out of them. Ford offered to replace them for about $180ea. Plus $30 to install. I feel that Ford should be forced to correct this defect and not the consumer before someone is injured or killed in an accident. Thanks for listening, rick.
Moisture got behind the glass of the exterior 'rear view mirrors'; rear view mirrors and delaminated the glass. This reduced visibility, especially when driving at night. The dealership was contacted.
Driver side signal mirror's reflective surface has deteriorated - developing dark spots due to chrome plating delamination. Ford doesn't want to fix it - however, this presents a significant safety issue. Mirrors are not wearable items like brake pads. Having a mirrors surface deteriorate on it's own is a manufacturing/design failure. Ford has noted this problem in their technical service bulletin list (noted below) so they are aware of the problem, yet refuse to replace the mirror - instead wanting to charge $310 for the part + installation. Mirrors are a safety device, especially in a large vehicle like the the Ford Expedition - using defective parts - acknowledging said parts and than refusing to replace them is inexcusable. This exact problem is noted by Ford via a tsb - text of tsb below: ----------------------------------------------------------------------------------- make : Ford model : Expedition year : 1999 service bulletin num : 00189 date of bulletin: Sep 04, 2000 NHTSA item number: 618602 component: Visibility:rearview mirrors/devices summary: Concerns with the signal mirror reflective surface deteriorating over time, developing dark spots due to chrome plating delamination.
Nar 3-11-03 the consumer has experienced several problems with his Ford Expedition, the side view mirrors have turned back from the inside, the top of the shift handle broke off, and all the tires had to be replaced before a Firestone recall had been issued. The consumer feels that the dealership should be responsible for repairs since it's was a manufacturers defect and not a maintenance problem.
The side view mirror has deteriorated to the point there is no reflective material left. I am unable to use the mirror, causing a safety issue. Ford dealer will not replace/repair as car is out of warranty. Technical service bulletin issued. Will cost $300 to $400 to have fixed.
1999 Ford Expedition. Both exterior mirrors (with integrated red turn signal chevron) delaminated lost reflective coating on back of mirror. Have contacted Ford dealer on two occasions, and contacted Ford consumer services. Ford acknowledges several service bulletins on the issue but would not tell me what it contained. The vehicle had 55,000 miles and now has 65,000 miles. Quoted $169 per mirror to replace mirror glass or $400 per mirror for complete replacement. The mirror was manufactured by muth and I contacted them. They acknowledged a manufacturing defect and had a upgrade kit to provide new mirrors glass for $216 delivered to my door. I paid a body shop $65 for repairs. I am happy with the results. This is a safety issue like seat belts, air bags, etc. I will ship the old mirrors to you at my expense for your investigation.
The reflective material on the side view mirrors faded and caused poor visibility. Dealer was notified, but did not resolve the problem. Five months after the vehicle was purchased (7-99)the mirror was replaced. In 2003 the mirrors were replaced again. This time the vehicle was out of warranty therefore the consumer had to pay to have them replaced.
Both exterior mirrors are discolored and deteriorating, images are badly distorded. Poor visibility. I have the extended warranty, which they say does not cover it. Owners respondsibility.
A D V E R T I S E M E N T S
- Omaha, NE, USA