This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
A loud knocking noise was heard coming from the rear of the vehicle. The right front collapsed onto the ground. Vehicle was unable to be moved. Driver had the vehicle towed to the dealer, and mechanic determined that the front springs torsion bar needed to be replaced.
Torsion bar on driver's side of 1998 Expedition broke apart causing the left side of the vehicle to lean and cause extreme difficulty controlling the car. The break looks like it happened on a seam and rust was inside-clearly pointing to a breach in the manufacture of this part.
My 1998 Ford Expedition's right torsion bar just snapped in half on March 21, 2003. While sitting in my garage. I had just gotten home, right before it happened thank goodness. The car had to be towed. I was told this should not have happened. I was given the torsion bar as proof to offer Ford that it is indeed a defect. However, Ford really does not want to hear that. This is my problem and they will do nothing. ( I was told to hold on to my receipt, just in case there is a recall) I have found over 31 complaints about this problem and nothing is being done about it. What is it going to take to have this problem addressed? no one was hurt this time, but, what about the next. I can't stand the thought of putting my children and myself back in this car knowing the left one could break just as easy as the right one did and I could be on the highway this time.
- Littleton, CO, USA
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Front driver's side torsion bar (called a spring by my mechanic) cracked in 2 pieces causing vehicle to lean to the left. About a month later the right side bar also cracked causing vehicle to lean to the right. Vehicle is barely drivable in this condition.
The right torsion bar of my 1998 Ford Expedition cracked in March 2001. No injuries were reported. The garage that repaired my vehicle said that there was a distinct defect in the torsion bar and gave me the bar to offer proof to Ford that this was indeed and manufacturer defect. The Ford Motor Company was contacted and notified of this problem. The company dragged correspondance out with us over the next several months. No recall was enacted. On January 4, 2003 the left torsion bar went on my 1998 Ford Expedition as I was exiting the highway. The truck dropped about 12 inches on the left hand side and I slammed my head on the driver window. No serious injury resulted, but I could have lost control of the vehicle and caused serious injury to the others in the car as well as myself.
Vehicle was parked when consumer heard alarm go off, she checked vehicle and found nothing wrong. 2 hours later, she noticed driver front had lowered, vehicle was towed to dealer. Torsion bar had broken.
While driving vehicle seemed to wander, vehicle was taken into dealer and consumer was informed that the front torsion bar broke, this has since happened again the second time consumer noticed that vehicle was leaning to the left, vehicle was taken back to dealer and consumer was informed that front torsion bar had broke again.
Vehicle was in garage when I opened drivers door and stood on running board to gain entry. When I put pressure down there was a pop noise and the left front corner of the vehicle dropped down. It was towed to the dealer and diagnosed as a left torsion bar failure. I had the dealer give me the broken part and it is obvious even to my untrained eye that it had a manufacturing flaw. The end of the torsion bar had a hole init where moisture collcted causing it to corrode and eventually fail by snaping in two. I called Ford customer service and they didn't seem too concerned. Their only response was a customer comment card in the mail. I think this could have been a catasrophic accident as this vehicle is designed to carry eight people and pull recreational vehicles. It worries me and my wife that it could happen again and I think some research on where this part was made and if it is made with inferior meterial or workmanship. How many more Expedition are out there with torsion bars that could snap at any time?.
Front left side torsion bar, (part # F75A-ama) snapped, while traveling at 40 mph, which had I been traveling at a greater speed, may have resulted in a roll over.
While pulling up into driveway left front torsion bar sheared off. Dealer notifed, and made repairs at consumer's cost. Please feel free to provide any further details.
Torsion bar broke in half while car was sitting still. Loud explosion noise rthen the car shifted to the right. Car was disabled and need to be towed. Notified Ford and they would not pay for the repair due to out of warrenty condition.
A D V E R T I S E M E N T S
- Cofield, NC, USA