This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When using cruise control, the cruise control will not turn off when pushing the brake. I literally have to pound on the brake to disable the cruise control.
The contact owns a 2004 Ford Excursion. The contact stated that while driving 65 mph with the cruise control engaged, he depressed the brake pedal but the vehicle did not decelerate. The contact had to apply repeated pressure to the brake pedal to stop the vehicle. The vehicle was not taken to the dealer, but the dealer was notified and stated that the vehicle was not included in any recalls. The manufacturer was also notified and stated that the vehicle was no longer under warranty. The failure and current mileages were 175,000.
The contact owns a 2004 Ford Excursion. The contact was stopped at a light when the vehicle attempted to accelerate forward. The contact stated that the brakes were applied during the failure. The following day, the vehicle failed to start and was towed to an authorized dealer. The dealer advised him that the vehicle would need a new injection control pressure sensor and a fuel injection control module. The vehicle was not repaired. The contact referenced NHTSA campaign id number: 05V27000 (electrical system: Wiring) and was advised by the dealer and the manufacture that his VIN was not included in the recall. The approximate failure mileage was 82,300 and the approximate current mileage was 82,400. Updated 02/03/11 updated 02/11/11
The contact owns a 2004 Ford Excursion. In July of 2009 the vehicle was taken to the dealer for recall 09V399000 vehicle speed control; however, the repair didn't correct the failure. On July 30, 2010 while driving the contact noticed smoke under the hood. The vehicle was towed to a local mechanic who stated that a faulty switch in the cruise control area caused the fan and fuses to fail. The manufacturer stated that the vehicle was no longer under warranty and the switch was only replaced at the time of the recall repair; therefore, if it was leaking they are not responsible for the switch failing. The failure mileage was 131,000 and the current mileage was 140,000.
- Montonursville, PA, USA
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While driving, vehicle would stall. The driver was able to restart and noticed that the vehicle would accelerated suddenly on its own without warning. The driver applied the brakes the pedal went to the floor and the vehicle continue to accelerated with speed. The driver was able to maintain control of the vehicle and drove it to the dealer for inspection. The mechanic informed the driver that the problem can not be duplicated. There was an oil leak.
While driving engine revved and the vehicle surged forward, although the consumer's foot was not on the accelerator pedal. The vehicle has done this N several occasion and sometimes the vehicle even stalled. The dealership serviced the vehicle 3 times for this issue. The dealer is currently working on the vehicle but is unable to remedy the problem because they can not duplicate it.
A D V E R T I S E M E N T S
- Eagle Mountain, UT, USA