This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Lack of headrests on rear seat and middle seat Ford Excursion models. Cervical spine injury risks and unacceptable. I cannot believe Ford has been allowed to get away with this. A recall is in order.
No head rest on rear seat of Excursion and no shoulder belts on center rear seats. These safety features were developed specifically to prevent cervical spine and lumbar spine injuries and there is no excuse for these being absent. I could see Ford theoretically being held liable if persons were injured due to lack of these features. I strongly believe Ford should provide an aftermarket solution to solve this problem. Dr. w. J. wall, md.
- Birmingham, AL, USA
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- Apo, NY, USA