This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2003 Ford Excursion XLT. The contact stated while idling, the alternator failed and destroyed the gauge cluster. As a consequence no information is visible on the display of the instrument control panel. The dealer was contacted, and a technician concluded that the instrument cluster needed to be replaced at an expense of $500. No repairs have been made. The failure mileage was 90,000. The current mileage was unknown.
- Bakersfield, CA, USA
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- Bakersfield, CA, USA