This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
4/4/04 I rec'd a flat ti, E told it was irreparable since air was seeping out of the sidewall. 4/5/04, I receive letter from Firestone/Ford reagrding tire recall on my 2002 Ford Excursion.. 4/6/04 I phone 3 Ford dealerships and 5 Firestone stores trying to locate replaceable tires. Told they had no idea when tires would be avail. I called Ford Corp., they blame Firestone, call Firestone hotline, they blame Ford. Ford Corp- keisha, cust. Service told me to - drive as little as possible, wear my seat belt, ck air in tires and drive under the speed limit. 4/6/04 I ordered 5 new recommended B.F. goodrich tires fromjim babbitt Ford, flagstaff, AZ. I ck each wk on order. Still have no idea when tires will be in. Called Ford Corp., cust service -charmaine today & was told "it is not Ford problem", even though the replacement tires were advised & ordered thru Ford. Ford certainly does not take this tire replacmeent seriously nor cares !! meanwhile I am driving with no spare due to a faulty tire already !
I had a tire inside wall failure with a Firestone tire on my Excursion. There was about 22000 miles on them when the blowout occurred. No inuries but it happened at freeway speed and I could have lost control. Report was made a state trooper who came on scene.
A D V E R T I S E M E N T S
- Flagstaff, AZ, USA