This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Cruise control cutout switch mounted on master cylinder is full of brake fluid including the electrical connector. The VIN number doesn't link to a recall. Perhaps the previous owner had switch replaced under recall or perhaps this VIN wasn't in the original recall. In any event a fire hazard is present.
On Sept. 29,2014I approached stop light and applied brakes, engine RPM increased very high and brakes would not hold vehicle - had to put it in neutral and engine RPM continue to go higher - this lasted for about 10 seconds before engine went back to idle speed then we proceeded home with no more problems. This has done this several times before and each time brakes would not hold vehicle back. I took it to Ford in 2013 and explained it to them and they said to put gas stabilizer in tank as the gas in tank was condensing and causing the computer to malfunction. I put the gas stabilizer in thinking this would take care of it but this time, Sept. 29,2014 and the time before, June 2014 - it rev up slightly, it could not be the case these last two times as I had just put fresh gas in it. It is very scary it could have caused a bad accident. Now I am afraid to drive it. I am going to call Ford and see what they have to say this time.
On August 15th I drove my 2001 Ford Excursion to get a haircut in the morning. Then on the way back I stopped at little ceasers pizza for my kids. Soon after that I came home and parked my 2001 Excursion in my back yard. About twenty minutes later I check on my kids and I saw smoke coming from the hood of my Excursion. Soon after that I saw fire and the whole Excursion was up in flames. My car was parked and locked therer was no fire or smoke when I locked the vehicle and came in the house. The vehicle is totaled. I got a recall notice on Thursday of last week but the notice was not an emergency it just said call your local Ford dealer when you get a chance to have this taken care of. They never said your truck can catch on fire and maybe burn your house down.
After purchasing my 2001 Excursion with power stroke diesel I had problems with a hunting and sometimes surging when starting the engine. After two trips to the dealer and them stationing that there was "no" problem, the vehicle shut down while driving three days later. Luckily I wasn't in traffic I was just getting ready to pull out onto the road. After having it towed to a different dealer (due to location) I was informed that the cam pick-up sensor was bad and there was a service bulletin on this. I returned about two days later complaining that the hunting and surging was still present. Again, I was told that there appeared to be "no" problems. (they plugged the computer into it and got no codes. But, did not drive or run the vehicle.) now three dealers, less warranty and months later I'm still having lack of power, acceleration and poor fuel consumption problems. But, still being told by the dealer that nothing is wrong. Finally I took the Excursion in to the dealer while is was demonstrating the problem. The service tech agreed that "this isn't right". they replaced the fuel injector on number 8 cylinder. And the turbo charger under the warranty. The vehicle still exhibits lack of acceleration on take off and now shuttering when first placed into reverse. Service tech states that it is the torque converter and that is not covered under warranty now and will cost approximately $3000. The cost of the vehicle new is $50,000 I would think the engine and transmission would last more than 40,000 miles? Ford is ignoring and not standing behind a manufacture defect that is noted on multiple Excursion and F-250's.
- Vancouver, WA, USA
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A customer was attempting to park the vehicle in a slot two feet from a wall when the engine started revving loud and took off. He said he was on the brake very hard and had a hard time coming to a stop. The vehicle hit a sign and bumped into a wall of the handicap ramp. Tread marks were seen on the pavement. There was no damage to the building and only slight damage to the vehicle.
At 70 mph the vehicle loses control when it hits and uneven road. The vehicle bounces a lot and there is excessive vibration at 65mph. The cruise control surges when set at approximately 70mph.
Failure of cruise control to cancel from the steering wheel or from the brake. The cruise control was activated at approximately 65-70 mph. After applying the foot brake the vehicle failed to disengage the cruise control. I was fortunate enough to be able to reduce the speed even as the RPM continued to stay at 2000rpm, although it took a much greater distance than normal. I brought the vehicle to a stop and the engine continued to rev at 2000rpm. The cancel button on the steering wheel would not disengage the engine RPM at 2000, and neither would the brake pedal. I pulled to the right side of the road and and placed the transmission in park, and the engine continued to rev at 2000rpm. I applied more fuel and was able to rev the engine between 2000 and 3000rpm only. The cancel button on the steering wheel continued to be inoperable. Finally, at one point, I released my foot from the brake pedal and the RPM then dropped to the normal idle range. I then opened the hood and inspected the engine compartment but was unable to see anything significant to have caused this to have occurred. I consider myself quite lucky to have been in the particular driving situation where I had ample room to bring the vehicle to a stop without having been involved in an accident or to have involved others in an accident. My suspicions are that the code that monitors the switches was somehow confused. I have taken the vehicle to covert Ford where it has been since 11/14/2000. Yesterday, I am told, a fmc technical rep has looked over the vehicle. To date no one else, I am told, has been able to replicate the problem. This is the second time reporting this problem. The initial report was identified by NHTSA as "ODI-735-005" but the report does not appear on your databases.
The cruise control was activated at aproximately 65-70mph. After applying the foot brake the vehicle failed to disengage the cruise control. I was fortunate enough to be able to reduce the speed even as the RPM continued to stay at 2000 RPM, although it took a much greater distance than normal. I brought the vehicle to a stop and the engine continued to rev at 2000 RPM. The cancel button on the steering wheel would not disengage and neither would the brake. I pulled to the side of the road and placed the transmission in park, and the engine continued to rev at 2000 RPM. I applied more fuel and was able to rev the engine between 2000 and 3000 RPM only. The cancel button on the steering wheel continued to be inoperable. Finally at one point I released my foot from the brake pedal and the RPM then dropped to the normal idle range. I then opened the hood and inspected the engine compartment but was unable to see anything significant to have caused this to have occurred. I consider myself quite lucky to have been in the particular driving situation where I had ample room to bring the vehicle to a stop without having been involved in an accident or to have involved others in an accident. Having worked with computers for most of my life I suspect that the code was somehow fouled up that may or may not be involved in monitoring the status of the cancel switches...just a hunch. Have there been any other reports of such an incident on Ford Excursion or Ford F250 from which this model is derived?
A D V E R T I S E M E N T S
- Winston Salem, NC, USA