This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2000 Ford Excursion, unit 1 was driving eastbound on the Ohio turnpike in the middle lane when the left front axle broke causing the wheel to come off. Vehicle came to final rest on the South side shoulder. The left front axle had broken off, the left front rotor to the wheel was damaged and the left front side of the bumper was slightly dented inward toward the body of the vehicle. (Ohio traffic crash report # 10-0303-90)
On several occasions, vehicle pulls slightly at slower speeds 15-40 mph and violently at speeds above 55 mph, the pulling would occur to both the left and right sides and intensify as the brakes get hotter, dealer replaced disc brake rotors and pads, aligned front end and rotated tires, however repairs did not remedy problem, tech states that engineers are working on repair solution.
Consumer states that on several occasions, the vehicle pulls to the right or pulls to the left when braking, dealer replaced disc brake rotors, performed front wheel alignment, engineering investigating, consumer also stated that there was a popping noise on drivers side floorboard when going over bumps and when brakes were applied, dealer tightened sway bar links and replaced front brake pads.
Consumer states that on several occasions, the vehicle pulls to the right or pulls to the left when braking, dealer replaced disc brake rotors, performed front wheel alignment, engineering investigating, consumer also stated that there was a popping noise on drivers side floorboard when going over bumps and when brakes were applied, dealer tightened sway bar links and replaced front brake pads.
On several occasions, vehicle pulls slightly at slower speeds 15-40 mph and violently at speeds above 55 mph, the pulling would occur to both the left and right sides and intensify as the brakes get hotter, dealer replaced disc brake rotors and pads, aligned front end and rotated tires, however repairs did not remedy problem, tech states that engineers are working on repair solution.
- Farmington, NM, USA
Search CarComplaints.com for these popular complaint phrases...
On several occasions, vehicle pulls slightly at slower speeds 15-40 mph and violently at speeds above 55 mph, the pulling would occur to both the left and right sides and intensify as the brakes get hotter, dealer replaced disc brake rotors and pads, aligned front end and rotated tires, however repairs did not remedy problem, tech states that engineers are working on repair solution.
Vehicle suspension making unusual noises since purchase. Steering wheel vibrates excessively since purchase. Dealer repaired "body bolts" without resolving problem. Front tires are "cupping". vehicle sways side to side, clanking noises from front and rear. Brakes repaired/replaced twice. New brakes will not hold vehicle with 1800 lbs trailer when backing down slight grade. This complaint should be connected to nhsta action: EA01004.
Auguts 7, 2001 - traveling on a highway with speed limit of 65mph and the temperature was 101. Approximately 25 minutes into my drive I notice vibration in my steering wheel and the vehicle felt like it had a scuttle shake which continued to get worse. I stopped and looked at my front tires and underneath the front end for any obvious defects. Didn't look at the back tires closely because I assumed it was a front end problem due to the steering wheel vibration. When I got back on the highway the problem was getting worse (shaking harder) so I stopped once again to look at the front end. I happened to take a look at the rear tires while standing a distance away from the vehicle. My driver's side rear tire tread was severly warped. Firestone dealer replaced tire immediately. I feel that if I had ignored these obvious warning signs and kept on driving, I would have had a blow out at highway speeds. The high temperature was most likely a factor in the tire's failure. (tiresize: Lt26575R16)
While traveling at 50 mph and over vehicle wandered off road, traveling left to right. Dealer has been contacted. The vehicle had been aligned, tires were balanced, steering gear box was adjusted, new tires were installed but the problem was not solved.
While driving between 65 and 75 mph T vehicle would start vibrating. Dealer could not find out where vibration was coming from. They believed it was manufacturer's fraud.
While driving at any speed consumer noticed vibration in front end. Vibration can was felt in steering wheel. Consumer has contacted dealer, dealer was unable to determine cause of problem. Consumer also states when he turns the vehicle, steering does not respond, consumer was advised by dealership that this is a normal characteristic of vehicle, consumer states swaybar was on upside down, mounts were missing or either loose, as well as springs were backwards, consumer states dealership is shipping vehicle to another state to have it fixed, consumer states he also had tires replaced, consumer is also experiencing braking difficulty.
While driving front end of vehicle lifts up and down. Problem becomes more pronounced when vehicle is driven at high speeds. The vehicle's porpoising up and down was caused possibly by inadequate shocks.
This vehicle shakes, rattles and rolls constantly, alignment 3 seperate times, extremely hard too stop, nothing but problems with frame and chassis. I am currently waiting for a dsb hearing in regards to Ford repurchasing vehicle as previously they denied repurcahe of vehicle. I have also submitted all of my repair orders to Ford for review and I am told I will have to testify at the dsb hearing and havent received a date for same. This vehicle is the worst too try and control, stop or drive due to steering whhel shakes, frame stability and lack there of.
The design of the front suspension with a solid front axle is not sufficient for the vehicle, steering stability and integrity of handling are dangerous, ill designed and very disconcerting to drive.
A D V E R T I S E M E N T S
- Detroit, MI, USA