This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2000 Ford Excursion. The contact stated that the headlight switch detached from the vehicle. The vehicle was taken to the dealer, who diagnosed that the headlight switch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 170,000.
The contact owns a 2000 Ford Excursion. As stated in NHTSA campaign id number 01V075000 (exterior lighting:headlights:switch), the head lamp switch knob fractured and separated. The dealer and manufacturer informed the contact that his VIN was not included in the recall. The failure mileage was 101,000 and current mileage was 101,650. Updated 06/17/08.
- the contact stated that the 2000 Ford Excursion had a defective switch. The headlamp switch fractured and separated form the headlamp. He used a pair of pliers to turn what was left of the headlight switch to turn the lights on. The contact stated that he currently has 88,275 miles on. At the time of the first failure the vehicle had an odometer reading of 70,000 miles. He was informed by the dealership that there was recall 01V075000. He was informed that this vehicle didn't qualify for the recall. The contact will be filing a complaint with the manufacturer and will submit with hard copy.
: the contact stated the knob for the headlights has detached from the vehicle. There is a NHTSA recall, # 01V075000, regarding the headlight switch. The vehicle has the same problems as indicated in the recall; however, it is not included in the recall due to the VIN.
The headlight switch knob broke and separated from the switch. Consumer matched the recall campaign that was already in effect, but it does not cover the owners vehicle although the problems were exactly the same. There were no problems or warnings before the knob broke.
- Danville, CA, USA
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Head light switch knob fracture at dash board connection. Headlight switch knob fell off. Unable to turn headlights on - safety issue. Other NHTSA that has same issue with same yr and model 01V075000. Ford says not according to my VIN.
Button which turns on headlights broke off of switch. I found that there was a recall for 2000 Excursion for this particular defect but when I went to the dealership and later called Ford they claimed that my vehicle was not included in the recall. They insist that I have to buy the $85 headlight assembly just to get the $5 knob. I am currently using a pair of needlenose pliers to turn headlights on and off which is unsafe when driving.
I went to turn on my headlights and the knob broke. I am unable to turn on my headlights without using a pair of plyers. I have been trying to find a replacement knob and one is not available without buying from Ford the whole headlamp switch for $85. All I need is a 5.00 knob. I saw on your website that certain 2000 Ford Excursion with this same problem were recalled to fix this problem. Ford is saying mine in not included in the recall. I don't understand that if this was a problem, how they can only recall certain ones.
While driving, the consumer was informed by a police officer that the tail lights and brake lights were inoperative. The consumer also stated the windshield wiper motor was inoperative and there was a recall on both problems.
While turning on headlamp switch it came off in my hand. Took vehicle to dealer regarding recall #01S09 was told only vehicles built at Kentucky plant 10/8 - 10/30/99 were covered. My vehicle was built 11/6/99. Dealer refused to replace part free.
A D V E R T I S E M E N T S
- Los Lunas , NM, USA