This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2000 Ford Excursion. While driving, the contact noticed smoke coming from the front driver's side floorboard. The driver was not aware of any warning indicators illuminated. The contact coasted the vehicle over to the side of the road where it caught fire and burst into flames. The fire department extinguished the fire. The vehicle was not driveable and was towed to the driver's residence. The dealer and manufacturer were not made aware of the failure. The driver believed the failure was related to NHTSA campaign number: 09V399000 (vehicle speed control); however, she never received a notification. The failure mileage was unknown.
The contact owns a 2000 Ford Excursion. The contact stated that while parked and unoccupied, the vehicle independently started. The contact disabled the battery. The failure recurred on a separate occasion. In addition, the heater and the interior lights would activate without the vehicle in operation. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure was 111,000. The VIN was unavailable.
Why do my spark plugs keep blowing out on this [xxx] thing"??" this is extremely dangerous & I'm sure people have died from this continuing to happen on the Ford trucks with aluminum heads. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Hayward, MN, USA
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The contact owns a 2000 Ford Excursion. While driving various speeds, the contact heard an abnormal noise coming from the front end of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the spark plug had ejected from the cylinder head. As a result, the spark plug needed to be replaced. The vehicle was repaired twice, but the failure recurred both times. The manufacturer was made aware of the failure. The failure mileage was 125,000.
The contact owns a 2000 Ford Excursion. The contact stated that while pulling into the residential driveway, the check engine warning lamp illuminated and the vehicle made a loud noise. The vehicle was taken to an independent mechanic who refused to repair the vehicle. The manufacturer was made aware of the failure who did not offer any assistance and referred her to NHTSA. The vehicle was not repaired. The VIN was not available. The failure mileage was unknown.
How can a company as Ford claim to be an honest american car company...they should be stripped of their title of american and given their own identity of corporate cause they obviously do not care about the safety or their own integrity with the United States the people and we the people are just dollar signs to them. I have two Ford and lets just say I should have learned after my second found on the road dead vehicle to not have been suckered into buying the american made Ford again. I own a 2000 Ford Excursion and have had four spark plugs blown in the last two months...two in the last week. My truck barely hit 143,000....work trucks, dependable family vehicles...not so much. My truck has been taken care of immaculantly since 2000 and many who are not familiar with body details mistake it for the newer versions. This is a common problem that has been in existence since the truck came out...so much a problem Ford came out with a special repair kit for it that will only be warranteed if you go to Ford to fix it...sounds like a racket to me. A racket the government has looked into and approved. I have a family and am trying to get through this recession but seem to be going bankrupt not on gas prices from overseas or inflation but from repairs for an american, excuse me corporate american made vehicle that has taken almost every pint of blood my family has collectively. After a decade of continued complaints Ford and the "safety Agency" does nothing...my truck sits in my drive way because I choose to buy school clothes for my children and groceries vs. Repairing it again. Beyond disgusted on behalf of the american Ford owners...who have walked in my shoes. After so many complaints how can the government and Consumer Affairs allow this corporate company not be held accountable?
A D V E R T I S E M E N T S
- East Wareham, MA, USA