This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
During the first three months of ownership this vehicle was returned to three different Ford delerships to coorect poor breaking performance. During hard braking the vehicle pulls hard to the left. At each dealership the rotors were turned and swapped from side to side, the pads were replaced and the suspension was realigned. During one occasion I almost lost control of the vehicle and crossed into oncoming traffic on a two lane road. I was told by greenway Ford, during one of the visits in early 2001. That this is a known problem by Ford and their engineers are studying the problem. The final result of each repair has been the same the vehicle continues to pull hard to the left during hard braking. Now at 31500 miles the vehicle suddenly began to sudder uncontrollably while braking. The vehicle was taken back to a Ford dealership where the rotors were turned. The pads had minimal wear. I was told by the dealership that Ford Excursion require the rotors to be turned yearly. This condition is a safety hazard and needs to be corected.
Front brakes pull to the left when pedal is depressed along with vibration and pulsation. Entire brake system was replaced at 12,000 miles along with pads/rotors and calipers.
Consumer stated that when applying brakes, vehicle pulls significantly into on coming traffic or to the left. Dealer notified, but unable to fix the problem.
- Tulsa, OK, USA
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Concerned about rotors needing to be replaced at 38,30 miles and brakes have been replaced also I am concerned that this will be ongoing thing and concerned about my familys safety, hope to hear from you very soon.
While passing on a two lane road, the vehicle I was passing swerved into my lane. I had to apply the brakes very forcefully and when I did so, the brakes pulled the steering so hard to the left I nearly lost controlof the vehicle. Following this situation I tested both my Excursion and my Ford F-350 and both vehicles swerve hard to left during forceful emergency braking. I should also note that at 36,000 miles, my Excursion was serviced under warranty for brake pulling and pulsating. The rotors and pads were replaced however, I do not believe this warranty service is related to the severe pulling during emergency braking. I believe the braking problem is structural in origin and is going to result in some number of fatalities. I know that it my case, I came to the brink of an unsurvivable accident.
When brakes are applied pedal becomes hard, resulting in extended stopping distance. Dealer has repaired vehicle several times, and has not been able to correct problem.
During braking vehicle will pull to the right typically, however, it will pull to the left on occasion. Vehicle pulls when brakes are applied. Severity of this pulling increases with hardness of braking. Dealership has examined vehicle, and lubricated calipers as well as replaced and rotated brake pads. Please provide any additional information/attachments.
When applying brakes at any speed vehicle will pull to left during light and hard braking. Dealership is aware of defect, and has agreed to replace vehicle. Please provide any additional information/attachments.
While driving on dry pavement and upon attempting to make a graudal stop when applying brakes, consumer noticed pulsation in brake pedal which has caused extended stopping distance. Consumer has contacted dealer.. the vehicle had been at service center 5 times. Rotors and brakes had been replaced over and over again but the vehicle was still not safe.
This vehicle shakes, rattles and rolls constantly, alignment 3 seperate times, extremely hard too stop, nothing but problems with frame and chassis. I am currently waiting for a dsb hearing in regards to Ford repurchasing vehicle as previously they denied repurcahe of vehicle. I have also submitted all of my repair orders to Ford for review and I am told I will have to testify at the dsb hearing and havent received a date for same. This vehicle is the worst too try and control, stop or drive due to steering whhel shakes, frame stability and lack there of.
Under normal braking procedures vehicle will pull too abruptly to the left, possibly causing loss of control. Dealer and manufacturer cannot determine and fix the defect.
A D V E R T I S E M E N T S
- Orland Park, IL, USA