This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Factory paint is chipping and pealing all over 2000 Excursion. Originally started when I purchased the vehicle used in 2002. Have talked with several people with Excursion and pick up trucks with the same issue.
The paint is peeling off of my 2000 Excursion. The dealership body shop manager, Ford regional manager, service manager and everyone who has looked at the vehicle all agree that this is a manufacturing defect in the lack of application of the "seal coat". I brought this to the attention of the dealership while my warranty was still 100% valid and was casually brushed aside as surface scratches. Now chunks of paint are flaking off of the body. The dealership and Ford want me to pay $1,000 portion of repairing/repainting. I want the defective paint fixed. Meanwhile I have been getting the run around for the past 4-5 months.
While servicing the winshield washer fluid resevoir, I noticed an area of rust located on the right side of the vehicle where the fender joins the firewall. Upon closer inspection, the same problem was observedon the left side. After returning the vehivcle to the dealer for inspection, they noted that they would have to remove both fenders and hood etc. To see how extensive the problem exists. Presently, we are awaiting a Ford representative to view this vehicle and recommend what corrective action will be required. They have had this vehicle in their possession for 10 days. Nlm
- Coral Springs, FL, USA
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- Selden, NY, USA