This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2000 Ford Excursion. The contact stated that the four interior power door locks failed to unlock when activated. In addition, the trunk lid would not open when the key fob or trunk control release mechanism were engaged. In order to exit the vehicle, the contact had to manually unlock each door. Also, the trunk lid only opened when manually accessed with a key. The vehicle had not been repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 75,000. The VIN was unavailable.
The power door lock electric motors freeze up and do not operate with the electric switch. The frozen power door lock does not allow the door to be opened properly and quickly in an event of an emergency. The manual door lock release knob must be utilized in order to unlock the doors. This safety issue affects all four doors of the vehicle. This is not an isolated safety hazard, we currently have 2 in our fleet and all the power door locks don't operate safely or properly. We have had other Ford Excursion which all were affected with the defective power door locks. The front door manual release knob is flush with the door panel which makes it even more difficult to attempt to escape from the vehicle in an event of an emergency.
The power door lock electric motors freeze up and do not operate with the electric switch. The frozen power door lock does not allow the door to be opened properly and quickly in an event of an emergency. The manual door lock release must be utilized in order to unlock the doors. This safety issue affects all four doors of the vehicle. This not an isolated safety hazard, we currently have 2 in our fleet and all the power door locks don't operate safely or properly. We have had other Ford Excursion which all were affected with the defective power door locks.
I purchased a 2000 Ford Excursion last month from private seller. After fixing all of the door lock actuators ( which is apparently is yet another non-recalled problem) affecting most of these Ford vehicles, I discovered that the former owner "forgot" to tell me the GEM unit had been swapped out for one found apparently in a salvage yard. The GEM controls 4X4 function, and a Ford tech tells me, it appears this one came from a 4X2 vehicle. The plot thickens. This integral electrical component of a formerly $45,000 vehicle has been declared obsolete by fo mo co.. it cannot be found. There are none available...anywhere. No after market company has them either. This vehicle is virtually worthless to me.. I live in Colorado and must have a 4X4. I thought parts for vehicles had to be available for 20 years. Ford customer service hirelings have been totally worthless. "we're sorry, there is nothing we can do."
Have 2000 Ford Excursion. I had the door lock actuators replaced in 2003. Since then I now have 2 door locks and the rear tailgate that will not lock electronically. Seems as though the electrical system is going out one thing at a time.
2000 Ford Excursion XLT 7.3L diesel. Four door lock motors failed after approximately 75,000 miles. Doors did not lock or unlock with use of electric door lock switches located on front door handles. Replaced all door lock motors at ase certifed technician shop, fairbanks, Alaska. Old parts are available.
I have a 2000 Ford Excursion and all my door locks do not work. It tries to lock and unlock them, but it does not have enough power or something. I have talked to other owners that have the same problem. I was just wondering why there hasnt beena recall if there are many people with the same problem.
A D V E R T I S E M E N T S
- Douglasville, GA, USA