I have a manufacturing defect in my 1999 Ford Escort, which I am second owner of. I contacted local dealer from where purchased as used car, york motors, whom told me to contact local Ford dealer, galpin Ford. Tony pacini, at galpin, contacted scottsdale Ford engineer, with pics I provided of defect. After a few weeks engineer was able to come to my place of employment and see it up close. Engineer confirmed that the rear quarter panel for the car had been "pressed to thin" in the manufacturing phase. I got the estimate for repair, as they requested, for approx. $1500. Now they are telling me that this fits under their "good will" policy and I would be lucky if Ford will pay for 50% of the repairs. The damage is an open gash of 17" in the rear door casing. I have small children, whom ride in the back and can cut themselves severly with this fault. According to the body shop, where I got estimate and whom told me to do this complaint, the repair procedure that Ford initially requested would hinder the proper crash compression of the car and therefore increase danger in an accident. Needless to say, I had originally asked the Ford engineer and Mr. Pacini that if Ford was not willing to consume the cost of repairs, that I would be willing to give them the car and take my choice off their used car lot, with no difference in my car payments or cost. Just a flat out trade. If you need the correspondences I have encurred with Ford I would be glad to forward them to you with pictures of the fault.

- Dewey, AZ, USA

Under carriage is separating. Spot welds are breaking. Fuel tank straps are not secured for tank, which causes it to move around. Structural integrity of vehicle is compromised because of spot welds. Windshield tilts towards driver. Passenger's door in rear of the station wagon would pivot and was getting worse.

- Laurel, MD, USA