This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The fuel pump initially failed within 30 days of the expiration of the warranty on the car. The fuel pump was replaced by kip killmon's tysons Ford in tysons corner, va in July 2001. In January 2002 the fuel pump again failed, and the same dealership replaced the fuel pump for a second time. Fortunately, the failure did not occur while I was driving the car, but resulted in the car failing to start. Had the pump failed while the vehicle was in operation, I might not have been so lucky. The fact that the same problem occurred within 6 months on the same well-maintained car with low mileage, indicates to me that this may be a manufacturing problem with the part and/or the car. Ford had no interest in addressing my concerns when this problem was brought to their attention.
Wires that power fuel pump short across each other. This pump and wiring is in the fuel tank. Car is being repair outside of a Ford dealership so Ford does not seem to be concerned. Dealer was shown the defective part and was concerned but regional service rep did not care to even see part. Called customer assistance but they were not intrested.
While driving, vehicle stopped running, consumer had a mechanic look at vehicle who found that the engine was not getting fuel, the problem was the fuel pump, also 2 wires, a positive and negative, had soldered together and had bare spots that were touching, consumer's vehicle could have blown up, Ford will not assist consumer at all in this matter.
- Rockhill, SC, USA
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Vehicle started, engine rattled upon acceleration at all speeds at 2300 miles. After numerous failed repair attempts by dealer, I sent complaint to Ford dsb board.working throgh arbitration vehicle looked at by engineer.they replaced PCM.problem got worse, along with new problems, lack of power, hard start, transmission hesitaing.then they replaced fuel pump, didnt help, then ignition switch, didnt help, then mass air flow sensor and air filter, didnt help.finally vehicle started stalling while driving, during acc. Towed back to shop, Ford had it six weeks this time replaced PCM two more times.I have vehicle back, still problem with transmission hesitating.vehicle in shop eight times for same or related problems and totalling almost three months in shop. Still in arbitration, consdering closing case and taking to dsb. Personally.
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- Arlington, VA, USA