This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While getting an oil change technician informed consumer that both rear springs were broken. Dealer and manufacturer were not notified at this time. The rear spring and top mount failed and was replaced. The rear coil springs failed and was replaced. Both tie rods failed and was replaced.
Both rear springs broke at approximately 60000 miles. Broken spring has a high potential to puncture a tire and if at high speed cause major wreck and personnal injury. Investigation at several repair facilities I discovered that this vehicle and model year has a systemmatic problem with the rear springs breaking at 60000 miles. The auto company has not issued a recall or notification of a potential concern.
Went for an inspection for my Escort and the dealer said that my springs were broken in the rear. They also said that it was common for that to happen. There was no indication that they were bad when the car was driven, as a matter of fact the car drove perfectly. This is very suspiciuos to me because I have never seen or heard of coil springs breaking befor on any vehicle. Is this a way for car companys to make the consumer foot the bill and toss you a bone to make you happy. I believe that they are not broken and is a major cover up for Ford already poor reputation!
While in for state inspection, was told by local garage that car would fail due to rear spring being broken. They informed me that they had replaced springs on other '97 Escorts and recommended I call the dealer about possible recall. Called pleasant valley Ford, spoke to steve in service, said no recall yet but wouldn't be surprised if one soon. Said not safe to drive car since spring could puncture tire. Said save receipt. Had car repaired, have receipt and broken spring. Will be calling Ford customer service 2/27/01
- Poughkeepsie, NY, USA
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Had taken vehicle for inspection & mechanic noticed rear suspension springs were broken in the same place. Vehicle was rejected. Took vehicle to a different place & it passed inspection. Break is 1/8 inch long & its the 2nd coil spring from the bottom. Will be taking it to be repaired.
The consumer has owned 2 Ford Escort and have had to replaced the rear springs in both vehicles on more than one occasion consumer believes the are cheaply made and too light. Nlm
A D V E R T I S E M E N T S
- Orange, CT, USA