This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Consumer was proceeding through a green light when another car traveling about 40 mph hit the consumers vehicle. The consumers car went into a spin. None of the airbags deployed.
The consumer vehicle experienced symptoms of recall 02-V-323-000 which referenced the air bag monitor. The dealer refused to repair the problem because the vehicle mileage was high.
Upon replacement of my horn assembly, the driver side air bag light on the dashboard flashes. Air bag has not deployed and should have following a minor incident in which I struck a vehicle in front of me. Concerned that air bag will not deploy in a serious crash.
Ford just recently informed me that the defective horn reported just a few weeks out of warranty. Also involves the airbag. Robin marshall of Ford headquarters customer relations informed of this safety risk a couple of weeks ago: (313)845-5831. Ford never informed us of the additional airbag safety risk until this time. I reported the horn malfunction (as it was setting in the garage the horn suddenly sounded at around 2 a.M.). Ford refuses to fix the problem without the payment of at least $300 and only recently agreed to even inspect the vehicle at their expense. As a result of this inspection (apparently) we were told of the airbag defect which, remember, has existed for years now.
Consumer notice fog coming fromair conditioner vent while air was running. Vehicle caught on fire under dashboard. Dealer was contacted, technician noticed air bag module was the problem.
In August 2001the air conditioner started making a noise and then the air bag light and chime started. We took the car to the brandon Ford dealership. They fixed the air conditioner. But they said it would be at least $1000 to just look at the air bag. We do not have that kind of money to waste on air bags. I was eight months pregnant at the time and we asked the dealership if the air bags would deploy. They said the air bags would not deploy. Now I read an article stating that the air bags in the same type of vehicle have deployed for no reason. So, my husband, my unborn child and myself were at risk and we were under the impression everything was fine. A year later the air conditioner stops working and my husband looked under the dash to see if he could figure out why it stopped working. He found the wires connecting to the air conditioner were all melted. This could have started a fire and again my husband, my son and myself were at risk because the real problem was never really fixed. I read in the article that fires also had occurred for no reason. I would like to know how we will be protected from these failures that have occurred. Thank you for your time.
97 Escort was actually purchased for my daughter in 1998, with about 38000 miles on it. My son bought it from her in Dec. 01 after he wrecked his Ranger. He told me that his air bag indicator light on the dash had come on and wouldn't go off. I am in sales at a Ford dealership and asked a couple of service advisors and mechanics about the light and they said that 99% of the time it was usually just a clock spring. Figuring no big deal, I told my son to keep driving the car (this was about may,02). Later he told me that he kept smelling something burning periodically; I could smell it but thought the odor was almost negligible. Next thing I know, he told me the under side of the dash, behind the radio and on passenger side of the vehicle (inside the car) had caught fire and he used the kitchen fire extenguisher to put it out. I told him to also disconnect the battery. I have been selling Ford for 11 years and did some digging. There was a technical service bulletin article no. 98-15-20 (supercedes article no. 98-14-3) which addresses this problem and tells the service dept. To replace the module and install a watershield to keep this from recurring. This is eligible under bumper to bumper warranty coverage and safety restraint warranty coverage. Since my car has about 98000 miles on and was still running fine before this happened, am I out of luck at getting this car running again. Preliminary estimate from a mechanic was about $1100 in parts and who knows how much in labor. Would appreciate hearing your current case status with Ford Motor Co. On this. Thanks.
A D V E R T I S E M E N T S
- Waterflow, NM, USA