My car has suffered a sudden and complete loss of engine power while driving at full speed on the highway. This has happened on two occasions. These were very, very dangerous situations. Each time it was only through good luck that we were able to make it across two lanes of speeding traffic in a car with no engine power to pull off on the shoulder of the highway. After the car was shut down for a few minutes, it restarted each time. The first occurrence happened in June, 2020, while driving with my child. I noticed right after that Ford had issued a recall/update notice for my car that seemed to be about the problem that caused the loss of power. It was described as a "20B14 powertrain control module update". I had this recall/update done by a Ford dealer on July 24th, 2020. I assumed that there had been a defect in the car's operating system, but that the recall/update had fixed the problem. Then, yesterday, April 9th, 2020, the same thing happened again. My wife and child were driving on the highway and the car had a sudden and total loss of power, and it was only through good luck that they avoided a terrible accident and got the shoulder of the road. I noticed that night that Ford had sent me an automatic message to my phone saying "the hybrid powertrain control module has disabled the gasoline engine function due to an additional concern being detected." I brought the car into the Ford dealer today and they tell me that they updated the operating code of the vehicle to address this known problem with "operation no. 212080A" to sum up, my car has now stopped dead on the highway at full speed on two separate occasions because of an operating system error. There must be a defect in either my individual car or in this model of car for a problem this serious to happen twice.

- Brooklyn, NY, USA