This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Ford Escape Hybrid. The contact stated while driving 25 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond. The contact stated that the vehicle rolled downhill into another parking lot and the contact parked the vehicle. The message "Drivability Unsafe" was displayed. The vehicle was towed to the dealer where it was diagnosed that the battery had failed and needed to be replaced. The dealer sent a diagnostic report to the manufacturer who declined to cover the battery replacement and advised the dealer to replace several unknown parts connected to the battery. The contact followed up with the manufacturer and a case was opened. The vehicle was not repaired. The failure mileage was approximately 15,000.
- San Francisco, CA, USA
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- San Francisco, CA, USA