This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought my vehicle, used, a couple of years ago. I asked for the carfax and if there were any issues with the vehicle. The salesman let me glance at his screen and scrolled through to humor me and promised there were no issues. A few days ago while driving on the highway using cruise control, the cc kicked off and my car jerked. Since then, I have had trouble accelerating and controlling the speed of my car. A littel orange wrench came on. This morning as I was driving to work, the check engine light came on. I felt like I almost got into 3 accidents for lack of control of my car. I took it to the shop and they told me I shouldn't even be driving it because of the lack of speed control. Now I'm stuck paying hundreds of dollars, maybe thousands, for lack of proper disclosure and faulty manufacturing. Ford issues a lifetime warranty rather than a recall, which is a disgrace as they're waiting for customers to deal with problems and get hurt before they fix anything. This should not be possible!
While driving eastbound on I70 through Kansas, my 2011 Escape hybrid lost power to the drive train. Without warning, the engine started racing as if it had shifted into neutral. While coasting, I put the car into neutral and then back to drive. It continued to be unresponsive to my stepping on the accelerator pedal. I coasted to a stop on the shoulder of the highway. I did not notice any indicator warning at the time, although in subsequent similar events, the stop safely hazard warning light came on. I turned the ignition off and restarted. The car showed no sign of any problem. I put the car in gear and drove on without further trouble. The dealer found no problem with the car and suggested that the problem was somehow a random occurrence that was unlikely to happen again. As I discovered, it happened over and over again, but only on long trips, and the service people could not replicate the problem. Most recently the car failed as described no less than 16 times on a 1300 mile trip this summer.
The contact owns a 2011 Ford Escape hybrid. The contact stated that the vehicle stalled without warning. The vehicle was taken to the dealer, but the failure could not be diagnosed. The vehicle was repaired. The throttle body was replaced. The manufacturer was made aware of the failure. The failure mileage was 38,000.
I was driving at approximately 45mph when my vehicle lost speed, and would not respond to pressure to the gas. As I coasted to the side of the road, I had to shut the vehicle off and back on to get it to work. I have had it happen a dozen times since then. In a parking garage, at low speeds, on the interstate at 70mph.
- Catawissa, MO, USA
Search CarComplaints.com for these popular complaint phrases...
A D V E R T I S E M E N T S
- Minneapolis, MN, USA