I have had 5 of these vehicles a number of years, but this one was the most troublesome to diagnose. The issue has been goin on for, in my opinion, many years before getting to the extreme of the computer seeing it. I would notice a slight surge on the highway with this 2009 model, and was hoping the transmission wasn't slipping. I saw no RPM large surges, but there was a noticeable movement.
The issue started really bad about May, but could not get back into my town to get it worked on and was in a remote area. Luckily when it got really bad I was in town and had the time to drop it off. The check engine light would come on, the engine would be randomly noisy and rev for no reason, backing out of the driveway would be a hassle since it acted like the transmission was slipping. I would shut the engine off let it clear and sometime it would work fine for a drive or two, then it started the limp mode and I was struggling to get any speed, but luckily local driving. So I took it in. The dealership knew nothing of the CSP13NO3, but this car is not involved, and looking through the details even those involved it shows not effort in the paper that they will be notified. They didn't return my part as I asked so I am very upset that I have no part to show a picture of and claim this, but I have my bill.
I called Ford, and the representative offered no effort to help me get reimbursed, nor offered me my case number. Called a govt agency, they advised me. called Ford again miraculously they have a case number started. I am waiting for a call, but annoyed with the lack of information provided about the date on the recall. FORD, I have been normally pleased with your service, but this experience has me very upset that you are dodging the issue. Your reps were not prepared, it seems intentionally. They asked how they may help, but have no resources. Your CSP seems without teeth and kind a backhanded "we will address some peoples problem, if they can find out about this CSP" We will not include Hybrids even though it is the same part number and same issue experienced, and even see it in the Fusions. WOW typically media portrayal of a large company preserving profitability over customer satisfaction.
Again, I have had better experience in the past, with Ford, and hope this is not an indication of how it will continue to be with FORD CUSTOMER SERVICE?!
A D V E R T I S E M E N T S
I have had 5 of these vehicles a number of years, but this one was the most troublesome to diagnose. The issue has been goin on for, in my opinion, many years before getting to the extreme of the computer seeing it. I would notice a slight surge on the highway with this 2009 model, and was hoping the transmission wasn't slipping. I saw no RPM large surges, but there was a noticeable movement.
The issue started really bad about May, but could not get back into my town to get it worked on and was in a remote area. Luckily when it got really bad I was in town and had the time to drop it off. The check engine light would come on, the engine would be randomly noisy and rev for no reason, backing out of the driveway would be a hassle since it acted like the transmission was slipping. I would shut the engine off let it clear and sometime it would work fine for a drive or two, then it started the limp mode and I was struggling to get any speed, but luckily local driving. So I took it in. The dealership knew nothing of the CSP13NO3, but this car is not involved, and looking through the details even those involved it shows not effort in the paper that they will be notified. They didn't return my part as I asked so I am very upset that I have no part to show a picture of and claim this, but I have my bill.
I called Ford, and the representative offered no effort to help me get reimbursed, nor offered me my case number. Called a govt agency, they advised me. called Ford again miraculously they have a case number started. I am waiting for a call, but annoyed with the lack of information provided about the date on the recall. FORD, I have been normally pleased with your service, but this experience has me very upset that you are dodging the issue. Your reps were not prepared, it seems intentionally. They asked how they may help, but have no resources. Your CSP seems without teeth and kind a backhanded "we will address some peoples problem, if they can find out about this CSP" We will not include Hybrids even though it is the same part number and same issue experienced, and even see it in the Fusions. WOW typically media portrayal of a large company preserving profitability over customer satisfaction.
Again, I have had better experience in the past, with Ford, and hope this is not an indication of how it will continue to be with FORD CUSTOMER SERVICE?!
- Kevin W., Garner, NC, US