This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On September 11, 2009 I was involved in a rear-end collision. I was hit from behind by a towing truck while I was stopped at a red light. I spun around and went into the intersection. There was significant damage to my vehicle, a 2009 Ford Escape hybrid. Upon inspection I noted that the back of the front driver's seat (the one I was sitting in) had collapsed backward so that the back and headrest were laying down and in the back (still attached to the seat however). I was alarmed as if I had someone in the back behind me they would have sustained serious injury if not death. I was alone however and sustained some aches and pains including a neck injury. I do not know whether the vehicle will be totaled yet. I do not know if I will have ongoing neck issues. I assume the back of one's seat is to remain upright in a vehicle crash. I looked on line and this seems to be a defect in my Ford.
- Portland, OR, USA
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- Portland, OR, USA