This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was turning to a parking lot and turned the wheel all the way to the parking spot and the light on the dash illiminated reads service power steering wheel. Power steering is out its very hard to turn almost impossible. Restared the car and problem still exist. Failured milage is about 160K mile.
Was making a right hand turn and power steering locked up in middle of the street, with cars coming in both directions nearly got hit.... had to use extreme force to steer car to side of street..... power steering module went bad
The contact owns a 2007 Ford Escape hybrid. While driving 60 mph, the steering wheel seized without warning. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 103,000.
Power steering went out. Searching the internet showed many people had to replace the power steering module at near $1000. They did recall this same module on the 2008 for safety purposes. This should be expanded to include the previous models. The vehicle turned on and the power steering never came on. Temperature was -2 degree F. service inditcator light came on and the instrument panel said service power steering.
- Mahtomedi, MN, USA
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The power steering completely failed while driving my 2007 Ford Escape hybrid, the steering instantly became extremely stiff and I was forced off the road and immediately stopped on the side of the road. I could not turn the wheel without extreme amount of effort. The yellow wrench symbol lit up and a warning message came up: "service pwr steering." The fail was instant and nearly caused me to crash into another vehicle parked on the side of the road. I had just completing a left turn when the power steering failed and almost lost control of the vehicle when it steering seized up. I checked all 4 fused related to the power steering and all of them are good. Upon further research this is a common problem with Ford hybrid vehicles and it requires the entire steering column to be replaced (a $1500-$2000 job). There has not been a recall on this issue, but needs to be asap.
Power steering failed suddenly while driving nearly causing a serious accident. This appears to be a known problem for 2007 Ford escape vehicles and there is a recall - but for some reason it only covers 2008-2011 even though the message boards show dozens of 2007S with the exact same problem. In fact, my vehicle was manufactured in the same Kansas City plant during the covered period (after August 18, 2006), yet it is inexplicably not included in the recall. After having the power steering module replaced with a used one. The steering failed again after barely a day. This is a widespread problem that should be included in the Ford 14S05 recall NHTSA campaign number: 14V284000.
Power steering quit while pulling into a parking lot. Display showed a yellow wrench and "service pwr steering" message appeared. Drove the vehicle home then to the dealership on manual steering. Very difficult to turn vehicle on manual steering. Dealership detected a bad steering module and replaced it with a new one. The problem appears to have been resolved.
The vehicle was being driven on my home street at low speed when power steering failed suddenly, resulting in manual steering only. With great difficulty, vehicle was then parked. Dashboard error message displayed: Svc power steering.
While pulling into a parking space, my car suddenly became extremely difficult to steer. The yellow wrench light lit up, and the digital read-out said to service the power steering. I took the car to the dealer two days ago. They are still trying to pinpoint the problem. They are now replacing the module, but advised that may not work; if it does not, they say the steering rack will need to be replaced. I am aware of Ford's recently announced recall of 2008 and later escapes for power steering failures. After discussing that with the dealer, I called Ford customer service and spoke with a representative. He said my car is not covered by the recall. I told him I understood that, but perhaps their recall should be expanded. He asked why I was calling, and I said the dealer had told me to call and start the claims process. At first, he told me there was no claim I could make because the recall doesn't cover my car, but ultimately gave me a case number. (I don't know if he actually a claim or just gave me a number to get me off the phone.)
A D V E R T I S E M E N T S
- Draper, UT, USA