This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 Ford Escape hybrid. While driving at 65 mph, the electronic coolant system warning indicator was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 77,000.
The contact owns a 2007 Ford Escape hybrid. The contact stated while driving 70 mph, the vehicle stalled without warning. The contact stated that the "pull over safely" warning message illuminated after the failure occurred. The contact was able to move onto the emergency lane. The vehicle was taken to the local mechanic, who performed an inspection and located the failure in the electric water pump motor. The vehicle was not repaired. The failure and current mileage was 115,000. Updated 7/14/14
While backing out of a parking space, the right front wheel separated from the vehicle. Upon closer inspection, it appeared that the bolt sheared, dislocating the wheel from the drivetrain. This was later confirmed at the repair center--the bolt had sheared and had to be drilled out. The front lower control arm bolts (forward bolt) removed and threads had to be repaired. The right front axle also had to be replaced. This vehicle is only 6.5 years old, and is not driven off road. Ford does not acknowledge this as an issue. As noted elsewhere on this site, we also have had issues with brake squealing, as well as the water pump issue.
My vehicle was running perfectly and had just been serviced. I was driving with my wife and children in mild conditions when the "stop safely now" message appeared at the same time the vehicle lost all power and was in a glide. We luckily made it to the side of the road as we were traveling in the number 1 lane furthest from any place to stop. We were nearly killed by a truck trying to get over to the side of the road. This has happened on 3 other occasions in the following months. All instances but one were on the highway. All put me in a very dangerous situation.
2007 Ford Escape hybrid. Consumer states vehicle caught fire while driving the consumer stated smoke began to enter the vehicle from under the dash on the passenger side. Minutes the later, the vehicle was completely engulfed in flames. The insurance adjuster could not determine the cause of the fire, due to the extent of the damage.
- Midland, MI, USA
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On the night of October 21, 2011 I was driving on rt.66W near gainesville, va in my 2007 Ford Escape hybrid with approximately 71,500 miles.. an alarm sounded and I got a dash message reading "stop the car safely now". concurrently, I lost power and was forced to immediately pull over to the shoulder. When I consulted the owner's manual, I was informed it was a problem with the hybrid system. The manual suggested turning off the car & restarting. When I did this, the warning light went off and the power returned. I was extremely concerned about pulling into 70 mph traffic and crawled down the shoulder until I could exit. For the next 35 miles (until I got to my destination) this same thing occurred 3 more times on dark, rural roads. Luckily, my husband was traveling the same route in another car, traffic was light, and there were available shoulders on the road for an immediate pull-over. This was a dangerous and frightening situation. I consider the sudden loss of power on a high-speed highway to be an extremely dangerous safety problem. This warrants a recall of the failing parts to prevent any other occurrences which could lead to serious accidents and possibly fatalities. The dealer replaced the cooling fan and water pump
My Ford hybrid escape (gas) engine shut down as I was accelerating onto the highway. The drive power was completely lost. The car continued coasting and I got the message stop safely now. I pulled off to the shoulder, stopped and shut off the car. I then restarted the car and it functioned normally. The failure has not happened (after about 100 miles) since the one incident. I have driven the car to a Ford dealer for diagnosis. The un-commanded engine shut down without any preliminary warning seems like a hazardous condition that could be life threatening in certain circumstances.
A D V E R T I S E M E N T S
- Hillsboro, OR, USA