This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 Ford Escape hybrid. While driving, the engine failed and the emission cooling system warning indicator illuminated. The failure was experienced several times. The vehicle was taken to the dealer for diagnostic testing, but the mechanic was unable to locate a failure code. The dealer also test drove the vehicle, but was unable to duplicate the failure. The dealer replaced the battery filter several times; however, the failure was not corrected. The manufacturer stated that the vehicle was not included in NHTSA campaign number: 14V526000 (hybrid propulsion system). The VIN was not available. The failure mileage was 87,000.
The contact owns a 2007 Ford Escape hybrid. While driving 35-45 mph, there was an audible warning sound which notified the driver of an issue with the vehicle. The contact stated that the engine temperature gauge showed that the engine was overheating. The contact stated that the vehicle stalled. The vehicle was taken to the dealer to be diagnosed, but the failure could not be duplicated and a fault code could not be produced. The vehicle was not repaired. The failure was intermittent. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.
The contact owns 2007 Ford Escape hybrid. The contact stated that while driving at 65 mph, the vehicle jerked and stalled. In addition, the contact stated that pull over was displayed across the message board. The vehicle was taken to a dealer. The technician was unable to diagnose or repair the vehicle. The failure recurred on numerous occasions. The VIN was included in NHTSA campaign number: 14V526000 (hybrid propulsion system) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was unknown but the current mileage was 71,000.
The contact owns a 2007 Ford Escape hybrid. The contact stated that the vehicle stalled without warning. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the vehicle was not included in a manufacturer's recall. The failure mileage was 35,000.
On a trip from cincinnati oh to bloomington in, roughly 140 miles, the check engine light came on several times with no apparent driveability issues. The return trip a few hours later, however, on a busy highway at 75 mph the vehicle suddenly lost power showing the message "pull over safely immediately". it was difficult to navigate to the shoulder without power, and very frightening. After a few minutes I was able to start and run the vehicle again for about 10 minutes before experiencing the power loss again. After a tow and oil change I was sent on my way only to have the same issue again several times before getting another tow all the way home. This has happened several times since, only at highway speeds, always dangerous and scary. The dealer is replacing the merc pump and a couple other items for a cost of over $1200. This should be a recall issue--so many complaints already lodged and such a dangerous situation.
- Cincinnati, OH, USA
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After driving approximately 10 minutes on the freeway, a "stop safely now" message came up (without any other warning) and our car started to lose power and speed immediately. I was in the carpool lane and the flow of traffic on the 210 freeway was around 70 mph. I had to cut across 4 lanes of traffic and was barely able to make it before my car lost power completely. This is the third time this has happened to my husband or I in the past year. (each situation was similar to this one?and equally dangerous especially because there is zero warning). The car started up again immediately and I was able to exit the freeway before it happened again a few minutes later on side streets. I believe this is related to the hybrid coolant pump defect that I have seen others writing about online?all of the descriptions of the engine failure are similar. This needs to be recalled before someone is killed. Ford needs to step up and take responsibility!
I was driving along a fairly busy highway in Pennsylvania. The engine all of sudden stopped and this is very dangerous in busy traffic. Luckily we were able to pull over and waited for the car to cool. It restarted and then again did the same thing several miles down the road. This happened again on 19 July 2014 along small town road not far from home. The car was barely warm. We had replaced the battery pack air filter on 17 July 2014, thinking that this may have caused the problem. There is 'stop safely now 'message that appears just before it suddenly stops. This is a very dangerous situation, I can't believe that someone has not done a recall on this.
While driving down the freeway, the car abruptly lost power and a stop safely now light came on. The car was coasting on the freeway in the middle of traffic. It was as if it was suddenly in neutral. I restarted the vehicle when I reached the edge of the road and had acceleration again. I was stranded with my children so I attempted to go at a very safe speed in the slow lane. The problem occurred another 3 times before reaching home. Upon research, this is a very common occurrence with Escape hybrids. I called Ford cust. Service and after reporting my issue, the representative said he had no knowledge of such problems and was actually rude to me. I called the local dealer and he said the common issue would not be covered under warranty. Now, I have an extremely unsafe car with a very common problem and appear to be getting no assistance.
Ford Escape hybrid 2007, about 75,000 miles. On three separate days over the past few months car has stalled while driving. Usually happens after driving for longer periods on freeways. On each of the three days after stalling once it stalled again several times, going about 40mph. Dealer and mechanic could not find anything wrong. After reading complaints pretty sure its a mechs cooling pump problem.
2007 Ford escape engine will cut off and tell me to pull over safe. Has happen down freeway, stop sign, and leave in stop light in middle of road. This is very unsafe. Called dealership and they said are 07 Ford escape does not qualify for the recall.
The contact owns a 2007 Ford escort. The contact stated that his vehicle would lose power when driving 70 mph. The vehicle was not inspected or repaired. The manufacturer was notified of the failure. No repairs have been made to the vehicle. The failure mileage was 70,000 and the current mileage 76,000. The VIN was not available.
While traveling on an interstate highway, the vehicle displayed "stop safely now" message along with an audible chime and a red triangle with exclamation point symbol. The gas engine shut down and the vehicle lost power coasting from highway speed to around 35 mph. The vehicle remained under hybrid electric power allowing me to move to the side of the road. My vehicle is around 7.5 years old and has 89,000 miles. I researched this issue and it appears to have occurred with several of these type vehicles. The dealership reported that they retrieved error codes P1aod, P0A3E, B139. The dealership says that it requires replacement of the hybrid drive train motor electronics cooling system (mecs) water pump (part# 5M6Z8C419A) and (part# al8Z19E66F). There is a technical service bulletin (tsb) 08-24-5 that seems to relate to similar problems. The problem is not covered by the manufacturer 8 year /100,000 mile hybrid warranty according to Ford customer relations despite both parts being part of the hybrid drive system.
While traveling down the interstate highway the triangle with an exclamation point in the middle lit up and the display read "stop safely now". I was in the left lane of the interstate and the engine shut down - there was no shoulder and traffic was too heavy to coast across lanes. I found a service station that was open on Sunday evening. They said my coolant was fine, the oil level was fine, and they could not see anything obviously wrong with the vehicle. I elected to continue my trip another 50 miles and the problem occurred 2 more times. I kept the speed under 70, ran by heater on full blast in case the problem was temperature related, and coasted as often as possible. Each time the engine shut down, I slowed to the shoulder, turned the engine off, waited 5 minutes, then started again. The service results are still inconclusive, but it seems there are a lot of owners experiencing this exact problem. The automatic shut off of the engine put me in an extremely dangerous situation.
The contact owns a 2007 Ford Escape hybrid. The contact stated that while driving 20 mph, the stop safely now warning message illuminated. The contact shut off and restarted the vehicle, and it vehicle operated as designed. The vehicle was taken to a dealer for diagnosis and was informed that the vehicle did not display a failure. The failure recurred several weeks later and the vehicle stalled. The failure was recurring. The vehicle was taken back to the dealer where unknown repairs were performed however, did not rectify the failure and the contact was unable to restart the vehicle when the failure recurred. The manufacturer was notified of the failure. The vehicle was not further repaired. The failure and current mileage was 79,750.
While traveling on the interstate, a "stop safely now" message appeared on the instrument panel. The message was immediately preceded by a chime, and the vehicle lost engine power as soon as the message appeared. There was no warning that would have allowed a safe movement from the roadway, and this problem has repeatedly put me and my family in the most dangerous situations we have ever experienced in a car. The car is in the dealership for the second time for the same problem, and we had it in a year before the first incident for a replaced coil and plug (at 29,000 miles). I just got a call from the service manager telling me that there is nothing he can do on prices for the repair. I will be calling Ford customer service, directly, after filing this complaint, since this is obviously a recall situation. We purchased an extended warranty for $1300. It was for 5 years or 60,000 miles. This was a waste of money. The only thing we got covered under that warranty was a window motor that broke. Including the warranty for which we paid, we have paid over $2500 in service fees to our dealership. The current mileage is just over 42,000. We purchased the car, new, for $28,000.
On June 24,2013 I was coming back from Arizona traveling on the two lane freeway at 70 miles an hour with the air conditioning running. With no warning what so ever the engine just quit and fortunately, I was able to coast to the shoulder of the road. Had I been on a four lane freeway in the fast lane at traffic time it would have been a different story. I am very concerned this could have resulted in a rear end collision. After sitting on the shoulder for 10 minutes the engine started and I continued my trip without any additional problems. I didn't drive the car again after I got home until I took it to huntington beach Ford for inspection. The dealer found the electric water pump was faulty and failed their test. The water pump was repaired, the system flushed and it tested ok. A test drive was also performed by the dealer with passing results. The cost of this work was $829.99 dollars. I am writing to you out of concern for our family and others that own this vehicle since we no longer can trust we won't have another no warning engine shut down some place we won't be able to get to the shoulder of the road. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
After driving approx 20 min on the freeway, my 2007 Ford Escape hybrid shut off. Warning light came on displaying: Motor temp high. Then, stop safely. Considering I was in the middle of the freeway in phoenix AZ, the 2nd warning statement was quite un-nerving. When I finally made it to the shoulder of the freeway, I opened the hood, nothing was overheating, no steam, coolant levels normal. The vehicle started again without issue. I proceeded approx 5 minutes down the freeway and exited. When attempting to cross the street at the end of the exit ramp, the vehicle shut down again, displaying the same messages. This incident left me in the middle of a busy road. When I finally arrived home, I contacted a friend who is more knowledgeable than I regarding mechanical issues. He said he had heard of this and suggested I look on the internet. I am appalled at the # of occurrences of the same issue that have been reported. Yet no one, not the manufacturer or the dealerships have notified the consumer of this very dangerous situation. My father has purchased Ford for years. This irresponsible action, of failure to notify the consumer of potentially dangerous malfunctions, does not fit the responsible company that he has always described.
When there is a fault with the electrical hybrid battery system, the vehicle cuts power completely to the engine. It simply flashes a "stop safely now" message. Having to potentially cut across 4 lanes of freeway traffic without power is very dangerous. I nearly had an accident several times due to this. If the hybrid system has a fault, it should still keep the gas engine operational. Additionally, the fault is very intermittent, and my Ford factory mechanic could not track down any definite cause.
The contact owns a 2007 Ford Escape hybrid. The contact stated that while driving approximately 25 mph, the vehicle stalled. The vehicle was towed to the dealer who stated that the throttle body would have to be replaced. The vehicle was not repaired. The VIN was not available. The approximate failure mileage was 39,000.
A D V E R T I S E M E N T S
- Landers, CA, USA