This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 Ford Escape hybrid. While driving at 20 mph and approaching a stop sign, the brakes failed to respond. The vehicle was towed to the dealer, where it was diagnosed that the hydraulic unit failed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 102,000. Updated 7/9/15
While backing out of a parking space, the right front wheel separated from the vehicle. Upon closer inspection, it appeared that the bolt sheared, dislocating the wheel from the drivetrain. This was later confirmed at the repair center--the bolt had sheared and had to be drilled out. The front lower control arm bolts (forward bolt) removed and threads had to be repaired. The right front axle also had to be replaced. This vehicle is only 6.5 years old, and is not driven off road. Ford does not acknowledge this as an issue. As noted elsewhere on this site, we also have had issues with brake squealing, as well as the water pump issue.
The contact owns a 2007 Ford Escape hybrid. The contact stated that while the vehicle was being serviced by a dealer, the dealer stated that the master cylinder needed to be replaced. The manufacturer was not notified. The vehicle was not repaired. The failure and current mileages were 79,000. The VIN was unknown.
I was leaving the parking lot at my office and "service brake system" "service 4X4" and ABS light all come on. It appears to be split tone ring - a well known issue with Ford Escape hybrid if you search with google.
Total brake failure. ABS and brake warning lights came on, followed by total brake failure. Occurred following service at Ford dealership. The problem first occurred to mechanics servicing the vehicle. I was not told that a brake failure had occurred to the vehicle.
- Diamond Springs, CA, USA
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While driving the "service brake system" light came on. ABS light also came on and the brake pedal did not respond normally and car pulled hard to the left when braking. When can was turned off and back on the ABS light was off but the problem has recurred 2 more times. Car was taken to the dealership and was diagnosed with faulty master brake cylinder sensor.
TL. the contact 2007 Ford Escape hybrid. The contact stated while driving 5 mph the contact notice the ABS and service brake was on. The contact drove the vehicle to the dealer and the dealer notice the hydraulic control unit had broken. The dealer nor the contact could not determine what caused the hydraulic control unit to brake. The contact has not called the manufacturer regarding the brake unit. The contact notice numerous complaints regarding the hydraulic control unit for this year make and model and stated this malfunction could cause a crash. The failure mileage was 34,000.
At 41,000 miles, the service brake system light came on and required an ABS tone ring to be replaced. This is now looking to be quite the common part to break after the warranty expires. The service brake system light would come on in frequently, but would never generate a diagnostic code. At ~55000 miles, the service brake system light turned on and when I depressed my brake pedal, it went to the floor and was only able to stop the car by downshifting and using the emergency brake. Luckily I was only driving ~25 mph on an empty road, but my young children were in the car. I turned the car off, and back on and tested the brakes on a short flat section of the road and they worked. I proceeded the 1/4 mile to my house and after stopping at a red light and 2 stop signs, the brakes failed pulling into my driveway being stopped by my other car!!! the Ford dealer had the car and pulled a diagnostic code which had them replace an actuator in the D-pillar. They assured me that this solved the issue. My wife left to take the kids to school and the service brake system light turned on and the brakes failed as she pulled into the driveway. We had the vehicle towed to Ford and they have been unable to find anything wrong or get the brakes to fail. No codes were generated. The general manager of the dealership claimed he had never heard of brakes failing on Ford hybrids.
Numerous intermittent brake/system issues. Including grabbing during transition from regenerative to normal braking during wet/frozen conditions(causing poor control/sliding on slippery roads). First dealer, no trouble found, second dealer replaced front tone ring, did not correct, told to wait maybe a bulletin will be issued. Dealer retained part. Intermittent brake ABS/traction control/4X4 warning messages (vehicle may fail to accelerate during failure and or unexpectedly jump side to side during normal acceleration). Dealer replaced rear rotation sensor. Dealer retained part clunking, lurching and loss of braking during transition from regenerative to normal braking (causes driver to depress pedal harder then when braking restores vehicle stops abruptly). Not checked by dealer.
Brakes serviced on 07/12/10 certified ok. ABS light on 07/21/10. Sheehy Ford; springfield, va service manager states, "not our fault your fault!" SUV has extended service warranty and vip member. Brakes certified as safe are unsafe.
The brakes suddenly did not work while pulling out of the parking lot. ABS light and parking lights came on and service brake warning. Diagnostic determine that hcu(hydraulic control unit) and anti-lock braking failed.
While driving on interstate 95 in northern Virginia, my family and I we're cruising at highway speeds until traffic came to a sudden halt. My wife successfully applied the brakes in our 2007 Ford Escape hybrid and we came to a stop. However, following that stop, the brakes no longer functioned. We had managed to successfully negotiate the vehicle off the road and called for a tow truck. The only factor that led to the stopping of the vehicle was downshifting and use of the emergency brake. Thankful we were safe, but frustrated because we had been at the Ford dealership that morning to have a service light and weak braking power investigated. The technician told me that the service light could be a computer malfunction (to be remedied by a "re boot" of the system) or a failure of the electronic control module. He assured me the vehicle was safe to drive. In the end, both the electronic control module and hydraulic control module failed, resulting in the incident on I-95. Consumer stated he got rid of the vehicle after the brake failure. Updated 6/8/18
Full brake failure on a brand new Ford Escape hybrid. Brakes failed at 3,000 miles on the car on my way to work. Dealer found and fixed a "computer" system defect that caused the braking system to fail completely. Scattered similar reports on the internet on the Ford escape. If it hadn't been six am on a quiet street I would have crashed the car. There was no braking power whatsoever. Brake light warning did flash.
A D V E R T I S E M E N T S
- Ashland , OR, USA