This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have @75000 miles on my Ford Escape hybrid 4WD. I started hearing a noise and strong vibration in the steering wheel at 50 mph and a noise as I slow down. I took it in to the dealership I have always taken my car to and they eventually diagnosed it as being the transfer case. On Sept 15, 2011, the dealership said at that time to replace the transfer case would be @$1500-1600. The dealership also said it was back ordered until Oct 10, 2011. They said it obviously was a problem with many escapes since it was back ordered at Ford. I have asked Ford to pay for the replacement of the transfer case and they have refused. I went on line and this problem has happened to other owners of the escape, not just 2005. One owner said it happened at 60,000 mi. I feel it is a flaw and that they should pay to replace it.
- Redmond, WA, USA
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- Redmond, WA, USA