This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2022 Ford Escape. The contact stated that while having a routine oil change and maintenance performed, the dealer informed the contact the struts were worn and needed to be replaced. The vehicle was taken to the local dealer, where it was diagnosed and determined that the shock absorbers were leaking and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 49,000.
- Cookeville, TN, USA
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- Cookeville, TN, USA