April 2024 - While driving to work, I stopped at a stop sign. When I went to turn, the car went into neutral. I had to turn the car off and restart before I could change the gears. I took it to the dealer who stated they could not get the vehicle to replicate what happened and to keep eye on it. November 22, 2024 on my way home as I was exiting off the highway, the vehicle starting lunging then shifted into neutral on its own. I was able to stop and put it back into drive. When I tried to drive, it went back into neutral and started lunging forward. I could not get it back into drive but was able to go in neutral 5 mph and made it home. Once in the driveway, I tried to backup and it would not reverse. I turned off the vehicle and restarted it several times and was able to back up then drove straight to the dealer. They did a diagnostic and said the transmission needed replaced. This should not happen on a 2 year old vehicle. I noticed on your website 9 recalls for 2022 Ford Escapes. The only recall I received was for the doors. I took my vehicle in to have those fixed and those have been on backorder since April. My driver's side has only 1 hinge holding it on. I pray it doesn't fall off while driving.

- Dover, OH, USA

I responded several times to ford's letters (ford customer relationship center), including today and was told "ford will not fix the problem at this time" putting my family's life at risk, especially our 2 year old son that the engine can go on fire. should i take legal action?

- San Francisco , CA, USA

Issue 1: Car is currently @ dealership for recall 23E09 Emissions. Dealership is currently unable to resolve error codes and reset, they believe due to a bad battery, car has less than 15k on it. They are obtaining a new battery. This recall has net even made it into your database yet. Issue 2: The more concerning issue, Safety recall notice 23S27 / NHTSA Recall dated May 26, 2023, of which we were notified of in June 2023 still has not been resolved. After several attempts to obtain information from the dealership and Ford itself we have not been able to determine if or when a repair may be approved. This is very concerning because of the nature of the recall and the potential for harm to any passengers. This is the third recall since our purchase, the first recall # 22S47 (under the hood Fire) was supposedly corrected by the dealership on 01/26/22. I hope you agree the safety recall (23S27) is of utmost importance based on the devastating potential it has. I do not believe I'm being unreasonable by expecting a resolution to this issue in a timely manor, we are are just over 3 months away from a year since the recall was issued.

- Coplay, PA, USA

I want to hold Ford accountable for Recall 23S27. Ford continues to miss their own planned dates to come up with a solution. I want them to buy back their Lemon at Fair Trade-In Value per KBB, which is $30,500. This reminds me of the Ford Pinto fiasco many years ago. Thanks, [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Medford, OR, USA

I have not experienced a safety problem that is related to this recall. The problem that I have experienced is that I can not sell the car to a dealer because of the open recall. I am basically frozen out of the market by the manufacturer-??s inability to correct their own mistakes. Additionally it turns out that Ford missed their commitment date of resolution by October, 2023.

- Medford, OR, USA

I purchased this 2022 Ford Escape plug-in hybrid vehicle New in October 2022. In May 2023 I received a recall notice 23S27 / NHTSA Recall 23V380 from Ford Motor Company. According to this recall notice, the parts for the repair to the Engine were expected to be available in October 2023. I have not received any further communication from Ford Motor Company regarding this recall and it is now November 2023. This exceeds a reasonable time to expect repair of this defect. In addition, entering my vehicle information into the Kelley Blue Book web site showed that there are 6 recalls associated with my vehicle. However, entering the VIN number (absolutely correctly) at this NHTSA web site yields: "An error occurred with your request. Recall information for your vehicle is not available at this time. Please contact Ford Motor Company by phone at 1-866-436-7332 or go to their website www.Fordowner.com for recall information about your vehicle." I Called the Ford Motor Company number listed by NHTSA above (866-436-7332) and entered the recall notice number listed on the recall notice, 23S27 (as instructed as 23727), and the automated system reply is: "We did not recognize that entry." I searched under owner.ford.com, clicked on recalls and entered my VIN and found 2 recalls which included this one (23S27 / NHTSA Recall 23V380). For both recalls, it states: "Recall incomplete, remedy not yet available." This exceeds a reasonable time for correction of this defect. It is especially important that this be corrected soon as an UNDER HOOD FIRE and SUDDEN LOSS OF POWER are MAJOR SAFETY CONCERNS.

- Friendswood, TX, USA

The plastic coolant nipple mounted on the high voltage battery was damaged and the dealership has determined that coolant may have entered the high voltage battery. If coolant did (or could easily) enter the battery, this would be a significant fire hazard and could lead to significant injury or death. The damaged part has been confirmed by the dealership, no one can identify how the damage could have occurred and the least unlikely cause is that I contacted a small animal without knowledge. No noticeable signs of impact (including leftover fur or organic material has been found anywhere under the vehicle. No dents, dings or other damage has been found by myself, the insurance company or the dealership and the location of this damaged nipple is somewhat isolated such that there would need to be some other signs if a more rigid object was contacted. I have tried to reach out to Ford corporate for a more thorough review and discussion but have not yet been successful. No prior issues related to the battery issue existed prior to its failure. I have a unique background that I feel uniquely qualifies me to complete this review and would very much embrace an opportunity to further discuss my concerns to ensure a full evaluation is performed by the appropriate personnel. The automobile is still at the dealership and pending repair/replacement of the battery. Assuming the part was not damaged prior to my taking delivery (I purchased new) and if the damage was truly caused by a small animal, small enough to not crack, dent or leave a tuft of fur, then there is no doubt this design has a flaw with serious safety concerns. Under common conditions, this could lead to a battery fire and under realistic conditions this could lead to death. Metal shield to protect the hoses from deflection that could break nipple, redesign plastic nipple to more rigid material (metal). (Other considerations, there is a defect in the molded nipple and a recall is in order)

- Columbiana, OH, USA