Alarm went off but car was not alarmed

- Selbyville, DE, USA

The contact owns a owns a 2022 Ford Escape. The contact stated while driving 40 MPH and depressing the brake pedal to come to a complete stop, the vehicle hesitated to respond and lurched forward. There was no warning light illuminated. The contact stated that the failure recurred while driving. The vehicle was taken to the local dealer, where the cause of the failure could not be determined. Additionally, the contact stated while driving 50 MPH, the instrument cluster and the infotainment system became inoperable. The contact stated that the vehicle lost electrical power. The contact veered to the side of the road. The contact stated that she was able to restart the vehicle and continued driving. The vehicle was not diagnosed or repaired. Additionally, the contact received notification of NHTSA Campaign Number: 23V380000 (Engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 3,000. VIN tool confirms parts not available.

- Minnetonka, MN, USA

Issue 1: Car is currently @ dealership for recall 23E09 Emissions. Dealership is currently unable to resolve error codes and reset, they believe due to a bad battery, car has less than 15k on it. They are obtaining a new battery. This recall has net even made it into your database yet. Issue 2: The more concerning issue, Safety recall notice 23S27 / NHTSA Recall dated May 26, 2023, of which we were notified of in June 2023 still has not been resolved. After several attempts to obtain information from the dealership and Ford itself we have not been able to determine if or when a repair may be approved. This is very concerning because of the nature of the recall and the potential for harm to any passengers. This is the third recall since our purchase, the first recall # 22S47 (under the hood Fire) was supposedly corrected by the dealership on 01/26/22. I hope you agree the safety recall (23S27) is of utmost importance based on the devastating potential it has. I do not believe I'm being unreasonable by expecting a resolution to this issue in a timely manor, we are are just over 3 months away from a year since the recall was issued.

- Coplay, PA, USA

The contact owns a 2022 Ford Escape. The contact stated that while driving at an undisclosed speed, the High Voltage Battery and Service Engine Soon messages were displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer for a diagnostic test. The contact related the failure to NHTSA Campaign Number: 22V149000 (Electrical System, Hybrid Propulsion System); however, the VIN was not included in the recall. The failure mileage was approximately 18,000.

- West Harrison, NY, USA

I purchased this 2022 Ford Escape plug-in hybrid vehicle New in October 2022. In May 2023 I received a recall notice 23S27 / NHTSA Recall 23V380 from Ford Motor Company. According to this recall notice, the parts for the repair to the Engine were expected to be available in October 2023. I have not received any further communication from Ford Motor Company regarding this recall and it is now November 2023. This exceeds a reasonable time to expect repair of this defect. In addition, entering my vehicle information into the Kelley Blue Book web site showed that there are 6 recalls associated with my vehicle. However, entering the VIN number (absolutely correctly) at this NHTSA web site yields: "An error occurred with your request. Recall information for your vehicle is not available at this time. Please contact Ford Motor Company by phone at 1-866-436-7332 or go to their website www.Fordowner.com for recall information about your vehicle." I Called the Ford Motor Company number listed by NHTSA above (866-436-7332) and entered the recall notice number listed on the recall notice, 23S27 (as instructed as 23727), and the automated system reply is: "We did not recognize that entry." I searched under owner.ford.com, clicked on recalls and entered my VIN and found 2 recalls which included this one (23S27 / NHTSA Recall 23V380). For both recalls, it states: "Recall incomplete, remedy not yet available." This exceeds a reasonable time for correction of this defect. It is especially important that this be corrected soon as an UNDER HOOD FIRE and SUDDEN LOSS OF POWER are MAJOR SAFETY CONCERNS.

- Friendswood, TX, USA

During vehicle operation, on occasion, entire vehicle instrument panel goes dark and shuts off, which includes speedometer and warning lights. Cruise control deactivates and all displays and warning indicators de-luminate. System will turn back on and flash multiple error codes before returning to normal. Sync/navigation system will also go out.

- Layton, UT, USA

when I go from reverse to drive my back up camera stay on and the beeping stays going, When I took it to Ford, they told me since they cannot get it to duplicate the issue, they can't help me, i asked about doing a computer reset and they said "no"

- Charles Town, WV, USA

The plastic coolant nipple mounted on the high voltage battery was damaged and the dealership has determined that coolant may have entered the high voltage battery. If coolant did (or could easily) enter the battery, this would be a significant fire hazard and could lead to significant injury or death. The damaged part has been confirmed by the dealership, no one can identify how the damage could have occurred and the least unlikely cause is that I contacted a small animal without knowledge. No noticeable signs of impact (including leftover fur or organic material has been found anywhere under the vehicle. No dents, dings or other damage has been found by myself, the insurance company or the dealership and the location of this damaged nipple is somewhat isolated such that there would need to be some other signs if a more rigid object was contacted. I have tried to reach out to Ford corporate for a more thorough review and discussion but have not yet been successful. No prior issues related to the battery issue existed prior to its failure. I have a unique background that I feel uniquely qualifies me to complete this review and would very much embrace an opportunity to further discuss my concerns to ensure a full evaluation is performed by the appropriate personnel. The automobile is still at the dealership and pending repair/replacement of the battery. Assuming the part was not damaged prior to my taking delivery (I purchased new) and if the damage was truly caused by a small animal, small enough to not crack, dent or leave a tuft of fur, then there is no doubt this design has a flaw with serious safety concerns. Under common conditions, this could lead to a battery fire and under realistic conditions this could lead to death. Metal shield to protect the hoses from deflection that could break nipple, redesign plastic nipple to more rigid material (metal). (Other considerations, there is a defect in the molded nipple and a recall is in order)

- Columbiana, OH, USA

I have owned the vehicle for 4 months & have had 5 total electrical failures. The car totally shuts down while driving in normal mode which is supposed to use the battery first & use the engine only if needed. In all cases the battery was charged enough (over 40%). In two cases, it occurred in my driveway. The other 3 occurred while driving (fortunately not in high traffic). I called the dealer on 4/20/22 but was not able to get an appointment until 4/26 because they are very busy. Seems like this can be a large safety issue & should be a high priority. I called Ford corporate on 7/21 & they have no recall indicated for the issue. They assigned a case #. The warning sign on the dash Says to "stop safely now". The manual says the warning symbol represents a high voltage system failure. I did some research on the internet & found the same issue occurred in 2021 to one car. The article had a recall #21S48. Found another article in 2022 (June) indicating the dame problem with 27 cars. Recall #22S33. Neither recall number shows up on the Ford site.

- Ventura, CA, USA