This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Recall 23S27 (NHTSA 23V-380). I do not feel that Ford is offering owners a safe or effective repair, leaving serious risk of injury or death. 1.7/2022. Recall 22S47. -??Engine oil and/or fuel vapor may leak and accumulate-?? which -??may ignite resulting in an under hood fire, and increasing the risk of injury.-?? 2.8/8/22. Ford Media to UPI, -??IN THE EVENT OF AN ENGINE FAILURE-?? above issues may occur. 3.5/26/23. Recall 23S27 acknowledges, -??ENGINE COULD FAIL PREMATURELY, -?? leading to the above. 4.5/26/23. NHTSA Part 573 Safety Recall Report: CAUSE identified. -??Isolated ENGINE MANUFACTURING ISSUES HAVE RESULTED IN 2.5L HEV/PHEV ENGINE FAILURES INVOLVING ENGINE BLOCK OR OIL PAN BREACH. Likely driving -??final solution-?? (paragraph 7). -??In the event of an ENGINE BLOCK OR OIL PAN BREACH, THE HEV/PHEV SYSTEM CONTINUES TO PROPEL THE VEHICLE ALLOWING THE CUSTOMER TO CONTINUE TO DRIVE THE VEHICLE. AS THE CUSTOMER CONTINUES TO DRIVE AFTER A BLOCK BREACH, oil and/or fuel vapor continues to be expelled and accumulates near ignition sources-??. 5.2023. -??23S27 Chronology RMISC-23V380-7289, -?? LINKS recall 22S47 with 23S27. Vehicles WHICH HAD UNDERGONE THE REPAIR SPECIFIED BY 22S47 STILL HAD ISSUES, and Ford engineers CONFIRMED BLOCK BREACH AND CORRECT 22S47 REPAIR. -??Repair-?? for 22S47 DID NOT FIX THE UNDERLYING MECHANICAL PROBLEM. 6.6/6/23. Autoblog: -??Per Ford, the -??manufacturing issues-?? include POOR MACHINING OF THE ENGINE CRANKSHAFT AND CONTAMINATION OF ENGINE BLOCK MATING SURFACES DURING ASSEMBLY.-?? -??2.5-liter engines... with defects -??could be ticking time bombs.-?? 7.5/24. -??SOFTWARE is now available to REPAIR [affected vehicles].-?? Dealers will -??update the Powertrain Control Module (PCM).-?? This will not fix the problem. I respectfully request NHTSA investigate and compel Ford to provide the correct and proper mechanical repairs necessary to prevent block/oil pan breach in the first place.
Safety Recall Notice 23S27 - Engine Failure - How does UPDATING THE POWERTRAIN CONTROL MODULE fix an internal engine manufacturing problem" Does this correct the internal engine manufacturing issue with these vehicles? Or is this just a fire prevention issue" This fix seems similar to the previous fix of drilling holes in the pan under the engine to allow the leaking oil to drain out, thereby preventing a fire. This fix appears to be a band-aid to avoid correcting the original engine manufacturing issue by forcing the engine to shut down before the oil leaks out. Recall Reference Number: 22S47 Isolated engine manufacturing issues have resulted in engine failures involving engine block or oil pan breach on certain 2020-?"2023 Ford Escape and 2022-?"2023 Maverick vehicles with 2.5L HEV/PHEV engines. In the event of an engine block or oil pan breach, the HEV/PHEV system continues to propel the vehicle allowing the customer to continue to drive the vehicle. As the customer continues to drive after a block breach, oil and/or fuel vapor continues to be expelled and accumulates near ignition sources primarily expected to be the exhaust system. This recall appears to be a way for Ford to avoid fixing these engine issues permanently. I mostly drive locally (2021 Ford Escape with 17,500 miles) because I don't want to get stuck on an interstate highway 500 miles from home. I have seen no documentation on how this helps owners feels safe when traveling away from home.
The contact owned a 2021 Ford Escape. The contact stated that while driving at 35 MPH and attempting to slow the vehicle, he became dizzy then suddenly fainted, and as a result, he briefly lost control of the vehicle and came to a complete stop after colliding with the curb. Just prior to fainting, the contact had smelled burning fumes in the interior of the vehicle, to which he attributed his feeling of dizziness. The air bags did deploy. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact was transported to an area hospital by EMT, where they performed various tests, including 2 CAT scans, a heart ultrasound, a pacemaker test, and blood work. Furthermore, the contact was treated for intestinal inflammation due to the seatbelt. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V380000 (Engine), and the VIN was included, but he was made aware that parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 29,000. Parts distribution disconnect.
The contact owns a 2021 Ford Escape. The contact stated while driving at various speeds, the vehicle was veering to the right independently. The vehicle was taken to the dealer, where both the rear shock absorbers and the front passenger's side tie rod were replaced. Additionally, the contact stated while driving 60 MPH and at higher speeds, the front end of the vehicle was vibrating. The contact stated that upon inspecting the vehicle while parked, she opened the hood and noticed that the engine was vibrating significantly while running. The contact stated that she also noticed a black stain on the engine. The vehicle was taken to a second dealer Casco Bay Ford1 (213 US-1, Yarmouth, ME 04096), and to a third dealer Rowe Ford Sales (91 Main St, Westbrook, ME 04092), where the contact was informed that the engine was operating as designed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 14,000.
- Westbrook, ME, USA
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I formally request an investigation on the reason for delay and reporting of incidents occured. Recall notice 23S27 / 23V380 is going on ONE YEAR and STILL NO REMEDY! FordPass recall incomplete, remedy not yet available. If my engine catches on fire and I can't get my newborn out of the car seat in time and anyone is hurt or injured as a result of this incompetence then what? My vehicle is now leaking oil and it can be smelled in the passenger compartment.
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
This repair fix was suppose to be available by October 2023. We are still waiting, and it seems that this could be a dangerous situation if the car stops running and oil is released and a fire starts. Our local Ford dealership seems to be in the dark about when a fix will be available. Maybe the NHTSA needs to urge Ford to hurry up and find the fix for this situation.
Front windshield is prone to crack. I have had to replace 5 windshields since I first purchased the vehicle. It is a known documented issue. Assuming aerodynamics is the issue and can cause more than the reasonable amount of cracked windshields. Valve body and transmission went out at 100,243 miles. All requested/required regular maintenance was completed.
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine). The contact stated that on three separate occasions, while driving at various speeds, there was an abnormal burning odor coming from the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure and a complaint was filed. The failure mileage was unknown.
We stopped driving this vehicle when notice was sent about the possible engine fire. We are appalled that Ford has provided no fix for this for 9 months (May 2023 to Feb 2024, the time of this complaint). We contacted a Lemon Law lawyer but there's no protection unless the engine were to malfunction. Tell me: Would you want to drive your kids in a vehicle with an engine that could explode into flames without notice? We've lost $12,000 so far: $6,000 paying the loan + dmv/insurance on the Ford and another $6,000 for the same for a replacement vehicle. Cannot do PNO bec of lien.
My family was driving on the highway to a sports event when the engine started making a high revving sound. We were driving up a hill at around 70mph and in response to the engine noise, slowed the vehicle to a stop and turned off the engine. The vehicle was towed to a Ford service center where we were told that the engine was completely out of oil and had been destroyed. We did not get any alerts or warnings from the vehicle prior to the high revving sound. According to Ford recall 23S27 and NHTSA recall 23V380, this is a known issue and could have put our family at significant risk. We spoke to many people at Ford but they denied warranty coverage due to "improper oil filter installation". We were without our vehicle for 2 months before we decided to have another mechanic give an estimate and complete the repairs. The repair was a full engine replacement costing $7,000+. Ford has since refused to reimburse us for the repair costs. The incident occurred on 10/6/23 with around 52,000 miles. The vehicle was purchased new on 10/24/21.
There has been a recall on the engine for this car for almost a year at this point. The original estimated date for the parts to come in to be able to fix this was October 2023. I received a new notice yesterday that a remedy is not expected until MAYBE quarter of 2024. This is the second Escape I have had with engine issues. (Previously owned a 2019 Ford Escape that the engine DID fail on). I no longer feel safe driving this vehicle.
My vehicle has not malfunctioned. However, a safety recall was issued for this vehicle with a completion date of October 2023. As of February 2024, the problem has not been solved. I am submitting this complaint in connection with NHTSA-??s notice that vehicle owners can submit a complaint if a recall solution is not provided in a timely manner.
I received a recall notice for my vehicle in June 2023 for an engine issue that could result in engine failure, including fire (recall 22V380), in which I was told to expect parts to be available for a repair in October 2023. I have placed follow-up calls with the Ford dealership and am still being told the parts for the repair are not available and there is no updated expected time for parts to be available. At this point, it has been about 8 months since receiving notice of the recall and Ford has no knowledge of when a repair may be available. This complaint is specifically regarding the lack of information and repair available regarding this recall.
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle occasionally failed to start. The contact also stated that while driving at 20-25 MPH, the vehicle shutoff unintendedly. The vehicle was coasted to the side of the road and restarted; however, the "Check Engine" warning light was illuminated. The failure had occurred approximately 3 to 4 times. The dealer was taken to the dealer where it was diagnosed and determined that the battery had failed. The battery was replaced. The manufacturer was made aware of the failure. The contact had not experienced a failure. The failure mileage was 32,200. VIN tool confirms parts not available.
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Oakton, VA, USA