The contact owns a 2020 Ford Escape. The contact stated that upon attempting to close the moon roof, the moon roof failed to close as intended. Eventually, the moonroof was able to close; however, the closing resulted in damage to the overheard liner. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 21,000.

- Plant City, FL, USA

The sun roof opening panel shield fell off while I was driving. It covers the divider between the front and rear sun roof glass. Luckily I didn't have the shade open so it was just sliding all around the sun shade. I did some research on the problem of the shield falling off. It seems that it is held on by 4 or 5 pieces of double faced tape. If I had had the sun shade opened, the piece could have fallen on me or a passenger in my car. It extends across the width of the car, from window to window. I brought the car to the Ford Dealership in Metairie, La. Matt Bowers Ford. My car is 3 years old with a little over 15,000 miles on it. It is no longer under warranty for this problem. I only have a remaining warranty on the Powertrain. However, Ford agreed to give me a Good Faith Discount and the repair will be $200 instead of the initial $2500 quoted to replace the sun shade and panel shield. When the Service Tech tried opening the sun shade to retrieve the panel and put it back in place, I think it hit a spring and the entire shade rolled up and was ruined. That had to be replaced too.I asked the Service Technician if they were going to install the panel shield with double faced tape again, and he said those were his instructions. I feel that the shield will come down again in time and I might not be so lucky this time and be using the sun roof, thereby possibly getting hit in the head while driving. It needs something stronger than double faced tape. In my opinion this should be a recall and Ford should figure out a better way to install this panel shield. It seems to be happening to quite a lot of Ford Escapes.

- Metairie, LA, USA

A panel under the moon roof that is used to deflect water in case water leaks through the moon roof suddenly fell down on the back seat of the car while we were driving with the moon roof open. Upon inspection we discovered that this panel is glued to some foam pads and apparently the adhesive had lost it's grip. We were able to put the panel back in place. But the next time we opened the moon roof it came down again this time bouncing off the back seat and hitting my wife (the passenger) in the head. Fortunately, she was not injured. Had it hit me (the driver) it could have caused an accident with unknown consequences. Ford's response when we addressed it with Dealer was to replace the panel and install it using the same method of adhesive and foam pads. I believe this is an engineering failure because it was not secured with screws or nuts & bolts. Pictures of the part number and part are attached.

- Chandler, AZ, USA