This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
3.09.2023 I received a 2nd recall notice letter from Ford last week that the parts are now available and to contact my dealer to schedule an appt. I just contacted my dealer, and was told that the parts are extremely constrained from Ford TO the dealers, with them stating they are only getting 2-3 repair kits per week. I was placed on a list, and apparently am number 65 in the waiting queue and it may be 4-6 months before I get a call back. While my car is operating fine, I find it extremely deceiving that customers would be contacted saying the parts are available, when they clearly are not. I doubt you can do anything, but did want to report this as it certainly can impact the statistical chance of my vehicle being impacted by this recall. Regards,
The contact owns a 2020 Ford Escape. The contact is filing a complaint due to the manufacture not having the parts available in a timely manner.The contact stated that she was informed by her manufacture Ford that her vehicle was apart of a recall. The contact waited to receive notification saying that parts were available.The contact stated that after she received the letter she began to contact deals and in some case take the vehicle in person to try to get the recall repaired on her vehicle. To no avail the dealers told her they have not have parts months.The manufacture is aware of this failure and informed contact she would have to wait they were not sure when the parts would become available.
The contact owns a 2020 Ford Escape. The contact stated that she heard a cracking sound in the front driver-€™s side door. The contact then stated that the front driver-€™s side window failed to operate as designed. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that an unknown front driver-€™s side door latch assembly part needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was advised to call the NHTSA Hotline. The failure mileage was approximately 74,000.
The contact owns a 2020 Ford Escape. The contact stated that after coming to a stop at a traffic light or stop sign, when the accelerator pedal was depressed, the vehicle nearly stalled. The vehicle then lunged forward at an excessive speed. The contact stated no warning light was illuminated. The contact stated that the failure was at first intermittent but became more frequent. The contact had driven the vehicle to a local dealer, where it was diagnosed and determined that the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 25,000.
The contact owns a 2020 Ford Escape. The contact stated that on separate occasions while driving at an undisclosed speed, the vehicle intermittently hesitated and stalled. The contact stated that on multiple occasions he was able to restart the vehicle. The service engine warning light was illuminated. Additionally, the contact stated that while the accelerator pedal was depressed, the vehicle failed to respond as needed. The contact stated that on another occasion he smelled a burning odor throughout the vehicle. The vehicle was towed to the dealer where it was diagnosed that the engine control software needed to be updated along with unknown repairs. The vehicle was not repaired. The contact stated that he became aware that the VIN was included in the NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) from the Low Jack App. The manufacturer was notified of the failure and the contact was informed that parts would be available within two years. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 63,000.
- Florissant, MO, USA
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11-30-22, Was driving home from Escanaba, MI to Hastings, MI on an extremely windy and snowy day. When I was about 5 miles north of Clare, MI southbound on US 127, cruise control on 71mph when my car started bucking, loosing power and flashing engine light. I was unable to maintain safe highway speed, I pulled to the shoulder and put on emergency flashers. With the cold and blowing snow, I did not want to be stopped on the side of the highway. I was able to maintain a 40-45mph on the shoulder and make it to a gas station parking lot in Clare, MI. I called AAA for towing service. Being out of town and not knowing the problem, the suggested towing to Auto-Lab in Mount Pleasant, MI. Auto-Lab could not look at the car until the next day. They called and reported a cylinder failure on the engine. They gave me 3 option of repair. Tear apart the engine, inspect and maybe repair, install a new OEM engine or install a used 7,500 mile engine. I opted for the used engine.
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the driver's side front door failed to close. No warning lights were illuminated. Additionally, there was an abnormal odor detected while starting the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 30,416.
The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle jerked and stalled with the check engine warning light illuminated. The emissions failure message was displayed. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 10,000.
This has happened a few times sporadically since I have owned the vehicle in 2020. As I am driving it will alert me to stop safely now. The car will loose power and not allow me to go past 15 mph. The screen will go blank and the ac will not throw cool air. This is concerning because since the car looses power, it is dangerous if I am at a fast speed. Once I pull over, sometimes I cannot turn off the car. And if I do turn it off, I cannot turn it back on for a few minutes.
On June7th I was driving home in my 2020 hybrid escape when the motor quit and the car came to a stop, then smoke started coming out from under the hood, I opened the hood and flames shot out at the back side of the motor on the passenger side, oil was leaking on to the road and on fire, I called the fire department, when they got there all the fire finally went out as the oil burned up. I had the car towed that day to Purchase ford in Mayfield KY. where it is still at. At first I was told this would be a warranty covered job, the car had 37500 miles, the power train and motor are good for 60,000 miles. It was apparent this would take a long time to fix, and I told Ford I did not want the car back as it would be depleted in value with a history of a fire, In July I got a recall 22V484 for the very reason my car caught on fire. Come to find out the motor failed and thru a rod and a hole in the block let the oil leak out and catch on fire. I asked for a loaner but they did not have one, I rented a car and Ford finally paid for most of it but I'm still out $500, I have returned the rental car. I have made five months of payment on this car without having it. At first Ford said they would do a buy back, then they emailed me saying this was denied due to KY. guidelines? I also asked for another car of equal value and that will not happen. Finally Ford told me to accept the repairs on my car and take it back or they were closing my case. My case # is [XXX], my contact was customer service rep. [XXX]. The car has a value of about $25000 if it had not caught on fire. I feel Ford should reimburse me for my payments or give me another car of equal value or make up the difference I will lose if I take the car back. I also think they should provide me a loaner while my car is being fixed. Thank You [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
This is a hybrid and now (8/29/2022) 2nd incident of loss of power while driving on a busy highway along with error message Stop Safely Now. The gas motor fails to turn on and the electric motor and battery are too small to power the vehicle for more than a few hundred feet. The dealer performed TSB20-2365 back in November, 2020 to fix this problem. But now 22 months later it has returned. Like before, put the selector in Park and it locks up, can't even shift to Neutral to push the vehicle off of the highway. Someone is going to get killed due to this problem.
While normal driving received check engine light. Review message on ford pass received a exhaust gas recirculation system error. Had car repair at dealer with new sensor jul 15. Within a week had error reappear and clear. Approximately 5 weeks later the same error code is in again.
I contacted Fred Beans of Langhorne on 7-20-2022 about recall datedJul 07,2022 Manufacturer Recall Number22S47 NHTSA Recall Number AWAITING# Recall Status Recall Incomplete the associate said they had no fix at that time I am going to put the car in for regular maintenance in two weeks and will see if they are going to take care of this then this is described as a fire hazard
the auto start stop engine feature stops functioning intermittently no set pattern it randomly doesn't work. Never know if the engine will shut down when its supposed to or not
My car, at the time was a moving vehicle at a NYC parkway intersection. malfunctioned. Dashboard, navigation radio went black. Navigation panel shows vehicle network communications error. car stopped moving.gear can shift. hazard light or hatch can turn one. Once dealer restarted the car, system generated notification listed powertrain to restraint control and four wheel drive failures. But phone still kept connecting to car on Bluetooth. This caused me to have to keep dialing back to 911, AAA, Ford roadside and dealer service because call receiver kept thinking the call was not connecting So they would disconnect the call. hill assist and pre-collision failure reporter in 3/21. Sync failure was reported to sync support and ignored. I was told CRM was down and call back later. Apple product and level 3 had update its software to address it. It is one thing an old car stalls. We have police, roadside and Good Samaritan to help a single woman to pull off the toad. It is abominable that safety features malfunction. It is even more horrid when the paid Ford roadside assist-€™s response at two calls was -€œcall911-€ when I asked them to walk me through recovery protocol. When I called my dealer service (queens Ford 7 miles away from incident location), I was told to look for backup key slot, when I could not locate it at the described location, I asked for manual page number, I was told to call roadside or sales department to express my dissatisfaction) I found the manual page. The location identified does not provide a place to insert key. It took almost two hours before Ford contacted me about tow. If NHTSA does not look into this there is no justice. My 2020 escape was purchased in sept 2020 with extended warranty. It has only 9000 mi one it. Dealer offered a loaner. But kept me waiting because -€œit was too busy-€. I refused to sign loaner gsreemtn, they threaten to report car stolen. Auto generated report still says car is healthy
The engine light in my 2020 Ford Escape keeps coming on. I took it to adamson, now stiverson dealership, a part was installed on the second visit. Two days later, the engine light came on again. I waited one week until I could get an appointment to return to the dealership on October 22, 2020. After waiting all day, I called the dealership and was told they had not had a chance look at the vehicle. I returned to the dealership on October 23, 2020 to have the dealership determine the problem. The car has hard transitions in accelerations at times and the engine light is on signaling a problem that has not been repaired. I have a warranty on my car. I am paying my notes and warranty but the issue with my "new" car is not resolved.
Vehicle shifts very hard when normally driving and when auto start and stop feature functions. The transmission does not know what gear it wants to stay in, often times jerking very hard, which moves the entire car at a complete stop or tosses the driver in their seat when moving and shifting. The vehicle also stalled several times, loosing throttle and function, almost causing me to get T-boned by 2 separate cars in traffic. Overall, the vehicle has issues with transmission shifts, engine realizability, and general safety features as a whole. Someone can and will get seriously injured if this is not investigated and addressed. Vehicle has been taken into the dealer who can't fix the issue, despite it happening several times, and has insisted the customer drive the malfunctioning vehicle. Ford Motor Company was notified about the complaint and is processing a buy back on my personal vehicle. I just don't want others to get hurt.
Today, 4/19/2020, two of my co-employees noticed that my 2020 Ford Escape was making a ticking sound. I didn't hear the ticking sound until I was waiting in line at arby's drive-through at about 6:30 pm Arizona time.. the ticking is coming from my engine area under the hood. The low oil level indicator light does not come on and there is no visible signs of an oil leak on the pavement where my Escape is parked. Could be bad spark plugs or camshaft. The Escape has been financed with Alaska credit union and I have not made the first payment yet. $1,000 has been put down, $500 initially and $500 on a promissory note.
Unexpected "stop safely now" warning appeared on instrument cluster while traveling on the interstate. Engine lost power and was on battery-only (hybrid vehicle). Pulled over, and engine shut off completely. Unable to re-start engine immediately after. Dealership stated "engine/drivetrain fault" but found nothing. That was on February 14th a 1,875 miles on the odometer, and the warning/loss of power happened again on March 2, 2020 with 2,003 miles on the odometer. Also note: There are additional 2020 Ford Escape hybrid owners reporting this issue on fordescape.org under the "stop safety now" forum topic.
A D V E R T I S E M E N T S
- Marlton, NJ, USA