This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Manufacturer has not made a remedy available for recall NHTSA 23V380 (objectively dangerous potential engine fire associated) within a reasonable timeframe nor by the promised October 2023 deadline. Recall has been open since May 2023.
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 65 MPH, the check engine warning light illuminated. The contact stated that the wrench symbol was also illuminated. The contact stated that the warning light illuminated intermittently, and the contact drove the vehicle to the dealer. The dealer was not able to determine the cause of the failure. The contact was informed that the failure might be engine or hybrid battery related. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 49,000. VIN tool confirms parts not available.
Check engine light came on Friday and 24 hours later started making a whirring sound lost power on the highway started smoking and smelled like it was going to catch fire. Was impeding traffic and almost caused an accident. Had it towed to Ford dealership where a diagnostic test was run. They determined that it was engine failure and Ecoboost failure. Coolant was leaking into cylinders 2&3. They claim the code fired on September 9. They asked if I had taken it anywhere to clear the code. I most definitely did not. Ford Motor Company is unwilling to make this right and have quoted me almost $9000 to fix this issue. Certain makes and models of 2020 Ford Escape have had engine recalls. This is clearly a malfunction on their part.
We are having difficulty getting our Vehicule repaired in a reasonable time and without charge from Ford. We are trying to fix these recalls - Campaign/NHTSA# 22S47/22V484, Campaign/NHTSA#23S27/23V380 and Campaign#23E09. We went to dealership and they will take 2-3 days. They want to charge us for car rental during that time. We only have one car and 2 small children. We can't be without a car and we shouldn't pay for a rental car.
All my warning lights came on my vehicle. Before I could get to service department, the car was making a weird sound underneath me. I knew something was wrong. I had it towed to dealer. They say my TURBO is out. The car is still in shop waiting on part, but the service man said the same make and model also is having TURBO issues. Just wanting to see if this is a common thing in this car. A recall would be great.
- Wheatfield, IN, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2020 Ford Escape. The contact stated while driving at various speeds, the contact heard an abnormal sound coming from the vehicle. There were also fumes entering inside the vehicle. The check engine warning light was illuminated. The vehicle was diagnosed by an independent mechanic and the contact was informed that the vehicle had experienced an emissions failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 104,000.
The contact's wife owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the message "Maintenance 2" was displayed. The contact stated that he saw white smoke coming out of the exhaust pipe. Additionally, the contact stated that the message "Transmission Not in Park" was displayed. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where it was diagnosed that there was an oil leak, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 68,000.
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2020 Ford Escape. The contact stated that an unknown fluid would leak from above both the brake and accelerator pedal which made both pedals slippery upon depression. The contact stated that while approaching a stop sign, the contact's foot slipped off the brake pedal as the vehicle nearly drifted into oncoming traffic. The dealer(dealer unknown) was notified of the failure and an appointment was made for an inspection. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 15,000. The VIN was not available.
The shifting mechanism failed with just 13,000 miles; the vehicle is barely 3 years old. This appears to be a manufacturing defect and I incurred costs in repair. The manufacturer denied responsibility.
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
I received a safety recall notice back in May and as of today July 27th there is still no proposed solution. The vehicle is at risk of catching fire, endangering myself, my family, and others, so I am afraid to drive it.
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that there was an abnormal gasoline odor inside the cabin of the vehicle. The failure mileage was approximately 19,000. VIN tool confirms parts not available.
1 Engine Fire Safety Recall Dealer not able to fix the problem. 2 Driver's side door hinge broken window will not go down. Dealer told me this is not a manufacture problem.
Service engine soon light is on due to the injector problem that has been recalled, but has not been fixed yet, because the dealer has not received the parts yet. Service engine soon light is also throwing a code for the catylitic converter and it-??s causing the vehicle to run and shift poorly and getting worse fuel economy because of this issue. I have always bought Fords and I-??m very dissatisfied with the problems I-??ve encountered since I-??ve purchased this vehicle. I think these issues need to be addressed and fixed ASAP, because this could potentially lead to a fire under the hood or underneath. Toni Ann
The contact owns 2020 Ford Escape. The contact stated that upon reversing out of his driveway, the vehicle shut off with a green LED light on the start button flashing. The contact called an independent mechanic and scheduled to have the vehicle towed. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 26,000.
A D V E R T I S E M E N T S
- Denver, CO, USA