This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Front passenger door is coming apart - literally the inside structure is separating from the frame of the car. The driver door is automatically locking even when key fob is in the car. When rolling up windows- the Automatic windows continue to roll up and down without touching the buttons. Engine is puttering upon start up- low idling. The engine cuts out when pressing gas upon driving.
Driver side door is literally falling off. The hinge is broken and the dealer says although it is a known issue Ford will not cover it. I cannot open the door or else will not be able to close it again. It took two men to close it once it broke and I've been using the passenger side door to enter and exit. I have 2 small children. All electronics inside of door are now non-functioning. Dealer wants $3,000 to repair. Not sure how a non-functioning door is not a safety issue. There are times when you may have to exit a vehicle in an emergency situation (like when it's on fire, in an accident, etc.) not to mention when you're driving down the highway and the door flies off.
A software update to the SYNC 3 system was sent out to my vehicle after the update took place the radio system as well as navigation, backup camera, and self parking all failed to work. And the system never turned back on again. After diagnosis from Ford dealership it was declared that the APIM needs to be replaced. I tried to voice my problem to ford corporate via phone calls, emails, and letter and they did not acknowledge that the problem was from the update.
AWD control module needs to be replaced at nearly $1000. Just replaced the emissions sensor for $500. Both are known issues and one was a recall but not for my VIN.
I have already put in a complaint about the broken spots welds, I am now adding to that complaint. I had the window fixed but because the door is broken I cannot roll down the window. My door is now not locking so stays open even when engaging the locks. The electrical system is giving me errors telling me that there is no key detected and so the engine won't start right away. The radio screen blacks out and doesn't work right, won't keep my settings anymore. This all has been happening since my door broke. I am sick of this car. Casa Ford says that my door is not covered by my extended warranty, but my window was, which was broken because of the broken spot welds in the door. This makes no sense since I am not able to use the window because of the door being broken.
- Las Cruces , NM, USA
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entertainment system needs to be reset multiple times a day. bluetooth does not connect to the same cell phone i have been using and needs to be re-connected manually every time I start the car. stereo and gps are non-responsive and require restart to properly operate. Bluetooth needs to connect automatically to my phone.
Both front doors have broken spot welds. The driver-??s side window will not function properly-?" it only goes 1/3 of the way up and down when the vehicle is in use. There is also a loud popping sound when the door is opened.
Replaced AWD Module at 49,134 miles - four months after purchasing from a Ford Dealer. It is obviously a faulty module with all the complaints online. Individuals shouldn't have to spend a fortune when Ford knows there is/was a problem with the part, and failed to recall it and perform its due diligence. Ford makes the money and individuals keep going into debt. They need to be held accountable. Multiple repairs shops are aware of the problem! The safety of drivers/passengers is at risk.
Driving the 2020 Ford Escape it completely shut down during a rain storm requiring us to pull off the main road coasting to a stop. Very concerned with the fact that The emergency flashers did not function and the rest of the dash and LCD panel went black. After 20 minutes I was able to get the vehicle started but the check engine light was illuminated and I was able to drive the 1/2 mile home. The car is in our driveway and I have a service appointment on 3/6. With this potential problem in place I do not want to drive it if it will shut down in the middle of the interstate highway.
The contact owns a 2020 Ford Escape. That contact stated that upon entering the vehicle, the driver's side door opened abnormally wide, after which the driver's side door became jammed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed failures with the high-low voltage converter and the door check arm attachment point. The voltage converter was repaired, but the door check arm attachment point was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 21,500.
Consistent metallic cracking noise heard when opening side door. I cannot completely open the door without the door making this noise and it feels like the door could come off at ant time-??..I have to gingerly open the door on entering or exiting the vehicle. Also, the Driver side window does not completely go up and down when door is closed. Dealer diagnosed issue as: BY001 DOOR HINGE BROKEN/DAMAGED. WILL NEED TO BE REPAIRED BY BODY SHOP. DAMAGE HINGE IS PUSHING INTO DOOR FRAME MESSING WITH WINDOW MECHANICS. The mileage is only at 37,835 and has only been driven for commuting to work/home, grocery shopping and very few leisure trips. It has not been in any accident or abused in any way.
I was driving home in my 2020 Escape Hybrid, a 2 1/2 hour trip. All of a sudden, 40 miles from home and as I was driving on a busy expressway just before nightfall, my info screen and the main screen went black. The info screen said there was a connectivity error. I had no idea what was going on, but I was terrified that my headlights would go out. Luckily, there was an exit coming up, and I took it and parked at the gas station right off the exit. I called AAA for a tow. They had to put the car on a flatbed truck, as once I had turned the car off it wouldn-??t start again, so I couldn-??t put it into neutral. I got towed home, as the dealership was closed; and the next morning I got towed to the dealership. I was told by the service advisor that the battery had a bad cell. Since this was the second battery that died within a year, the dealership replaced it for free. I-??m on a Ford Escape Hybrid forum, and there are many people who have had the same problem with the 12 volt battery. It was suggested to replace the battery with a larger AGM battery. I was lucky there was an exit right there. If I had driven the car any longer, I probably would have lost my headlights and the whole car would have died. And I could have been killed. This is a life-threatening issue that Ford should fix by replacing the battery with a larger one that has enough power to run the car and thus won-??t fail prematurely. I-??m scared to drive my car now.
Approximately 1/4/2024 The front drivers side door is broken. The bolts broke off on the inside.I had no prior warning, I went to open my door and a huge clunk sound happened and it was difficult to open, there was friction, opening it all the way is causing friction and I don-??t want the door to fall off. Also it-??s causing the automatic window not to work now, that only is opening half way. I took it to the dealer to assess the problem and it-??s the left door asy, I looked this up online and it-??s stating Ford is aware of this problem but still hasn-??t issued a recall. I do not want my door to fall off, especially if I-??m driving and this happened. This is also a huge financial burden on anyone, please can you help with this situation. Thank you
Drivers side Front door pops when you open or close it drivers side window won-??t let down all the way lift gate doesn-??t work most of the time but the most scary issue is riding down the road radio screen will read turn engine on or shut off to save battery this car is only 3 years old I shouldn-??t have these kind of issues
This recall is very serious, I do not feel safe driving my car as it could explode and kill me, and or others. No eta on a serious recall, even though I am being forced to pay for repairs, and possibly cause more damage to my engine for this serious recall.
7/31/23 Used 2020 Ford Escape was bought at Cecil Atkission Motors, it was deemed "fully functional, no present issues." 08/02/23 Tire issues, dealership inspected and found 2 screws in driver tire/failed alignment test. Also suddenly found oil pan and left axle seal leaking. Seal leaking and replaced. Front axle leaking. 12/08/23 Took Ford Escape to Ford Dealership due to broken popping driver door. Vibration while driving 70mph, inspected and the cause of it is front suspension and uneven tires given by Cecil Atkission Motors. Found oil leak again front cover and oil pan, leak on crank shaft rear main seal. Trans and engine dye found between. Rear seal leaking. Rattle noise at cold start, coming from turbo. Misfire at 2 and 3 cylinders. Blindside spot doesn't detect cars next to car. Due to the driver door being broken and unable to open it poses a safety hazard if car caught on fire or if an accident, unable to escape. Being a 2020-year vehicle, this should not be happening early on. All issues mentioned above are hazardous to my safety and others, including children.
A D V E R T I S E M E N T S
- Arlington, TX, USA