This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Ford Escape. The contact stated that upon entering a drive-thru line at a slow speed, the home screen went blank as the "network configuration error" warning message illuminated on the instrument panel. The contact then stated that the vehicle then shut off and could not be restarted after multiple attempts. The contact was unable to place the vehicle into neutral and had the vehicle towed to a dealer where it remained in their possession. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 17,000.
My car, at the time was a moving vehicle at a NYC parkway intersection. malfunctioned. Dashboard, navigation radio went black. Navigation panel shows vehicle network communications error. car stopped moving.gear can shift. hazard light or hatch can turn one. Once dealer restarted the car, system generated notification listed powertrain to restraint control and four wheel drive failures. But phone still kept connecting to car on Bluetooth. This caused me to have to keep dialing back to 911, AAA, Ford roadside and dealer service because call receiver kept thinking the call was not connecting So they would disconnect the call. hill assist and pre-collision failure reporter in 3/21. Sync failure was reported to sync support and ignored. I was told CRM was down and call back later. Apple product and level 3 had update its software to address it. It is one thing an old car stalls. We have police, roadside and Good Samaritan to help a single woman to pull off the toad. It is abominable that safety features malfunction. It is even more horrid when the paid Ford roadside assist-??s response at two calls was -??call911-?? when I asked them to walk me through recovery protocol. When I called my dealer service (queens Ford 7 miles away from incident location), I was told to look for backup key slot, when I could not locate it at the described location, I asked for manual page number, I was told to call roadside or sales department to express my dissatisfaction) I found the manual page. The location identified does not provide a place to insert key. It took almost two hours before Ford contacted me about tow. If NHTSA does not look into this there is no justice. My 2020 escape was purchased in sept 2020 with extended warranty. It has only 9000 mi one it. Dealer offered a loaner. But kept me waiting because -??it was too busy-??. I refused to sign loaner gsreemtn, they threaten to report car stolen. Auto generated report still says car is healthy
The Stop Safety Now light came on. Car stopped in a traffic lane. I attempted restart without success. I could also not get the transmission out of park while waiting for tow truck. I was then unable to restart the engine while the visual displays continued working. After about 20 minutes everything powered down and I was then able to restart. Very glad no traffic hit me.
After 2020 Ford Escape Titanium Hybrid did not start, it was towed to a Ford dealer. They diagnosed battery failure and put in a new one. When we drove away from the dealer, the car was disabled within one mile. They now say it wasn't the battery, it was the battery converter which I understand to be the equivalent to the alternator in non-hybrids. The vehicle is under new car warranty. My wife was fortunate she was in the right lane and could pull onto the shoulder with minimal steering control. Some alerts on Ford Plus app: "Powertrain Malfunction/Reduced Power." Also "Charge System Fault." And "Malfunction Indicator Lamp -- Regulatory."
- Silver Spring, MD, USA
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The contact owns a 2020 Ford Escape. The contact stated that while attempting to start the vehicle, the vehicle hesitated before starting. The check engine warning light illuminated. There was an unknown sensor warning light showing a malfunction had occurred. The contact towed the vehicle to autonation Ford valencia (23920 creekside rd, valencia, ca 91355, (661) 382-4700) and was informed that the electrical wiring was soy based which attracted rodents and that the wires had been chewed through. The contact was informed that the wiring needed to be replaced. The vehicle had not yet been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was unknown.
The hands free lift gate sometime works and then other times it will not. The other day at the car wash the tailgate would release when I would walk behind the vehicle while washing it. Also, the last time I filled vehicle with gas and cleaned the rear glass with water the tailgate would automatically release
Vehicle entered deep sleep mode with less than 300 miles after vehicle had not been started for 2-3 days. Vehicle had to be towed to dealership for full 12V battery re-charge.
Passenger side blind spot warning idicator in mirror come on when no other vehicle is present. At other times, indicator does not come on at all, even if a vehicle is present in the blind spot. This is a safety issue. Indicator cannot be trusted. Many owners report this same problem on forums. Ford has no solution.
Purchased a 2020 Ford Escape on 10-31-2020. On 11-23-20-11-24-20 I got messages about the transmission and my wife couldn't put the car in reverse after going to the store. Took the car to the dealer they didn't even check the transmission only the engine and computer system. Ended up back in there the same day 5 times because the anti crash and brake systems wasn't working. The service tech then drove it around the corner 5 different times to get the computer system to kick in. Eight days later 12-4-20 I get stuck in my friends driveway. The car wouldn't go in reverse. Finally it did after 20 minutes. I take the car back and it needs a new transmission. The computer system and power train, crash assistance, anti collision system wasn't working either. They had just received the vehicle on 10-27-20. The car was picked out for me by the sales rep and it wasn't from off the lot it was in the back. I truly believe they knew the whole car was bad. They've had my car since the 12-4-20 and I'm still responsible for it and the loaner car. The sales manager and general manager told me I'll have to sue them using the lemon law of anything else goes wrong. It will and they know it. I have several reports that the transmissions on the 2020 Escape is one of the main issues. I also have all the reports sent to my phone from Ford pass. I also have a vehicle history report that the brakes, power train system, and restraints and driver assistance needs repaired also. This occurred in jacksonville, Florida. All these issues make this vehicle unsafe for anyone.
I just bought the car 2 weeks ago and have barely been driving it. 10/26 7am back up camera worked fine and at 630 pm while backing up-- it now has unviewable lines through the whole screen. It looks like my screen is corrupt or the back up camera is bad.
When shifting from park to reverse, rear camera displays a dark screen with waves like a broken tv screen. This happens at least once a week and is not corrected by shifting back and forth from park to reverse. Occurs when stationary shifting to reverse.
The rear safety camera does not work get wavy lines similar to a bad tv picture.problem is by some reports due to hot weather (+ 70 farenheight) this is bs I have had 3 other vehicles same location same weather no problems. Runing ac does not solve problem.went to dealer tech found loose connection.but problem continues this is a definite safety failure that is not fixed by Ford.problem occurs when moved to reverse from park.hasoccured every day since delivery
Back-up camera erratic, blind-spot indicator on passenger side mirror erratic, lift-gate opens sometimes just by walking behind vehicle or will come down on its own when open. Once, the sync 3 screen was extremely hot to the touch and the controls were frozen. This happened after start-up and the screen took a long time to boot up. Our local Ford service department is aware of these problems (and actually saw the back-up camera go spastic). Apparently, Ford is aware of the camera problem, but the replacement cameras give the same problem.
The electrical in this car has been nothing but trouble. I bought the car with 2000 miles on it and I've had it about a month and I've had 4 issues with it. The first issues the cruise control epuld not work. I brought it in and they fixed it. My bottom cup holder broke twice now and it's like the bottom of it fell out. Today I get in my car to go to work and the speakers on the front drivers side of the car are not working. Is this typical of this kind of car or is it just my luck? I've had more issues with this car than I have ever had with any other car I have bought in a short amount of time.
My 2020 Ford Escape's automatic transmission makes odd whirring sounds and shifts hard often while driving. Automatic transmission still has a hard time shifting smoothly even when the vehicles been warmed up and driven for at least 10 minutes. The rear view camera has a mind of its own and doesn't always work. Even when it is working the feed is usually terrible quality. When it doesn't work you can't see anything out of the rear view camera, the image quality turns greyish and images lag.
A D V E R T I S E M E N T S
- Westminster, CO, USA