This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2020 Has a 8f35 transmission with the same torque converter issues and low speed shudder under 35 same as bulletin 21-2081... ford edge with same transmission ford recommended replacement at 90000 miles didn't offer to even attempt to work on it. No warning lights are
The AWD module failed after 22,000 miles. This affects the awd and many other options not to work. Trac control, Hill assist, Awd etc. Dealership wont cover due to 3 years. Dealership is fixing with $1160 out of pocket to me. This part is a known issue with Ford and many other complaints have been made.
My car spontaneously started throwing out Service AdvanceTrac, PowerTrain Malfunction, AWD Fault, Pre-Collision Assist Not Available, and Hill Start Assist warnings. Those all cleared themselves, but the AWD Fault remained. I took it to my local Ford dealer, who replaced the AWD module the same day. The very next day my check engine light came on with the code for the Catalytic Converter and the PowerTrain Catalyst System fell below the efficiency threshold. My car barely has 40,000 miles on it and it is well-maintained. Upon reading some of the other complaints about this year, I see that I am not alone and have read several other complaints explaining the exact same thing that happened with my car. It appears as though there were other 2020 escapes within a certain manufacturing date range that DID qualify for a recall related to these issues, however mine did not for some reason.
Took car to dealership for separate covered customer satisfaction program involving door weld. door weld was resolved however the dealer stated that some check engine lights came on. after having my car for three weeks they diagnosed it as needing to replace the AWD Module and 2 related updates. It is publicly known by Ford that this issue has occurred in other 2020 Ford Escapes. This was addressed for some 2020 Ford Escapes in their customer service program 21B19. However my VIN did not qualify as it did not meet the manufacture dates. Nevertheless, the problem, vehicle year, and manufacture year are identical and this is not an issue that occurs with normal wear and tear within 30000 miles. The known issues with the 2020 Ford Escape AWD Module should be expanded to cover this.
Had new Ford factory transmission installed due to only getting 72000 miles on original trans. New transmission, after being installed, has been deemed defective from the factory so dealer will have to order and install a replacement. Ford 8 speed transmission.
- West Blocton, AL, USA
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My car spontaneously began displaying error messages saying that pre-collision assistance, hill start asssitance, vehicle stabilization, and AWD were in error and wouldn-??t work. I took it to a Ford dealership and they diagnosed the AWD system as faulty and it will need to be replaced. If continued to be driven without replacing it, the AWD fault would cause the car to not be able to move forward. They were surprised a car this new would need this. Upon further research, I am among hundreds, if not more, of 2020 Escape owners with this problem. This is a widespread safety issue.
AWD module has failed and per FORD is not covered in replacement cost. Multiple error messages about forward collision, AWB and adaptive cruise control. This module was covered un a previous customer satisfaction program (Customer Satisfaction Program 21B19) and in multiple issues noted in on line forums should be taken up for a recall. Vehicle appears to run more poorly and thus could put myself and passengers at risk for accident. The error shows up every time the vehicle starts up. I see there are over 40 complaints listed here and I am sure there are more.
When temperature is over 100F, (when it's parked for a while). 1. Foot on brake 2. Turn engine button on 3 Shift into Drive. The shifter button wheel will not turn into any gear. It's locked into Park. You have to open all the windows, and direct as much A/C air downward to the shifter wheel to get it to cool off (10 minutes usually). Then, it will shift into Drive and everyone is happy. However, if this was an emergency (like someone has heat stroke), depending on this Ford Escape would be a life threatening decision.
Different warning lights were coming on in my suv while I was on vacation a couple weeks ago. The lights consist of AWD, Pre-collision assist, traction control and hill assist. The door and window is also broken but that will be fixed for free because of a recall. I-??m extremely frustrated because I just got this car in February. Now all this is breaking down at the same time. We did not get the warranty on it because we had to buy a car last minute and couldn-??t afford the extra fee. I drive all over because I own a cleaning business. My frustration is that there was a recall on certain vehicles with the same exact issues that my suv is having. So I feel like this is a manufacturing problem. I don-??t want to spend a $1000,00 or more if this is in fact a manufacturing issue. Especially if my car was made around Covid time. I-??m getting a diagnostic test done on it now. It-??s at the ford dealership where I bought it. So I-??m waiting on that. I-??m hoping to find out tomorrow how much it is going to cost. I would really appreciate an investigation into this. For all this to go out all at the same time is frustrating and makes no sense. I just can-??t afford it and I need my car for work. Ford gave me a case #[XXX]. I hope this is right. The first couple of numbers could possibly be wrong. If they are, I can call ford again. Thank you, [XXX] P.S. I can send you a picture of the diagnostic paper work when I receive it tomorrow. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2020 Ford Escape. The contact stated that upon starting the vehicle, the AWD and check engine warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the AWD control module. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21B19. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 43,000.
All Wheel Drive module is malfunctioning. AWD needs serviced light came on. Upon further research it appears that AWF modules that were manufactured at the facility where mine was manufactured, were recalled for dates within 2 days of mine being manufactured. Based on internet searches, it seems this has been a frequent issue and Ford will not replace/recall this module within the other recall. My vehicle only has 13,000 miles on it and is 4 years old. This should not be a problem and is going to be a great expense to get fixed. Ford should recall this part as it is a knows consistent issue with the AWD module that was manufactured out of the same facility.
I just bought this car less than 6 months ago, and the other day I had an -??AWD Fault Service Required-?? light come on. Come to find out it-??s a bad AWD computer module. I get to searching online and see hundreds of people with the same problem. I am not sure what I-??m going to do, but if this is as common of an occurrence as forums lead me to believe it is, someone should look into this as a recall. There is already a recall for this exact problem for this same model of cars built within a specific factory and timeframe. It-??s happening to enough people that this umbrella should probably be extended
What component or system failed or malfunctioned, and is it available for inspection upon request" AWD module failure How was your safety or the safety of others put at risk? While driving the vehicle shifted out of AWD and began losing power as several errors began flashing in dash! They were AWD fault service required Service advance trac Pre collision assist not available AWD off Has the problem been reproduced or confirmed by a dealer or independent service center? Yes @ Loveland ford Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes @ Loveland ford Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Yes wrench and swervy car light came on first happened around June 13 2024 Shown that this year make and model has had this issue and a customer satisfaction program was in place but has since expired and told that since mine did not experience the problem during that time I do not qualify for the replacement
While driving, the wrench icon illuminated, and the vehicle began to decelerate, unable to exceed 35mph. The Ford Pass app relayed a message indicating a Powertrain Malfunction with reduced power. It also warned that, "the powertrain control module has detected the engine timing chains have exceeded 95% of their useful life and requires service now. The control system invokes a symptom of limited power." During service, the dealer reset the codes, and the vehicle functioned well for about two weeks before the same problem recurred, leading to its tow to another dealer. There, the codes were reset again, and the engine vibration sensor was replaced. However, merely two days post-repair and two weeks after the initial code reset, the issue resurfaced. The codes have been cleared once more, and the vehicle is scheduled for another dealer visit next week. Each incident occurred roughly five minutes into the drive, in speed zones of 45 and 55 mph. Between incidents, the vehicle operates normally without any noise, warnings, or symptoms. This poses a significant safety risk, as unexpected deceleration during heavy traffic could lead to dangerous situations.
A clunking noise in the rear at turns to the right starting up from a stop. Local automotive shop diagnosed contaminated rear differential fluid. Changed fluid and told me to contact dealership. Differential should not have the issue at only 30,000 miles. Dealership confirmed issue and recommended TSB 24-2185 be performed at this time. However RDU vent nose part unavailable at this time and had to pay for a special order shipment when it was produced by third party vendor. Did not change fluid and Escape is clunking at right and left turns now and feels unsafe to drive as I herk and jerk down the road.
The contact owns a 2020 Ford Escape. The contact stated while driving at undisclosed speeds, the AWD system fault message was displayed. Additionally, the message was flashing. The local dealer was contacted, and informed the contact that a diagnostic test was needed to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.
The vehicle is flashing warning lights for Powertrain Failure, AWD System Failure, Collision-Assist Failure, AdvanceTrac Failure, Hill-Assist Failure. Apparently, these are all linked to a faulty AWD module. Ford is claiming that it is not covered by their Powertrain warranty even though it is a major component of that system. This issue is becoming more and more prevalent with Ford customers. This item should be a recall. Please assist us in making that happen.
2020 Escape has a turn style shifter that becomes stuck in park and will not shift into gear on hot summer days making the car inoperable leaving unsuspecting drivers stranded. The issue happens almost weekly to daily to my vehicle. The dealership has found no cause for this issue as when the shifter is acting up and is inoperable, the dealership has no opening to serivce vehicle.
Gear shifter locked into park when there are excessive outdoor heat temperatures. (Over 95?) The car must run for 20-30 minutes to cool down before shifter will unlock into Drive. Took it to the dealership where they could not recreate the problem (in September when temperatures dropped) and were unable to fix it. I have reported once before and have seen multiple online forums of others having the same issue in the 2020 ford escape models. This should be an immediate safety recall. I would not be able to leave in a timely manner if there were an emergency with my husband or kids. I cannot perform my job of assessing patients homes if I cannot drive my vehicle when it is hot outside.
A D V E R T I S E M E N T S
- Middleboro, MA, USA