This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Ford Escape. The contact stated that upon the depression of the brake pedal, an abnormal grinding noise would intermittently emit from the vehicle without warning. The contact also stated that the vehicle would intermittently hesitate upon depression of the accelerator pedal also with no warning. The contact had taken the vehicle to the dealer for repairs on two separate occasions; however, the failure persisted. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 2,800. The consumer stated the vehicle pauses when accelerating, brakes squeak while driving, fluid leakage, carpet damage. Also, consumer hit a pothole and tires were totally destroyed.
2020 Ford Escape. Consumer writes in regards to defective brakes. The consumer stated while depressing the break in parking lot, the vehicle failed to come to a stop. The vehicle struck a pole and a car before stopping. The vehicle was towed to a dealer where they could not duplicate the failure.
On quite a few occasions, while braking down hill, it felt like I lost all brakes, despite pedal feel remaining steady. It literally felt like sliding on ice. Most recently, I recently experienced it on a hill where regenerative brakes would normally decelerate vehicle. It felt like the brakes gave out in the middle of the hill. Thankfully had no one in front of me so I was able to pump brakes and barely got vehicle to stop safely. Then waited a few minutes - the brakes resumed normal operation. Spoke with the dealer and they advised no knowledge of any such issue, and suggested I drop the car off so they could try to replicate the issue. Not eager to have my wife drive the car, as this could lead to a serious accident. Can clearly see from blogs and FB page on this vehicle that others have experienced the same - really thought I was alone on this.
The car camera goes black with squiggly lines when putting car in reverse. The car has less than 2000 miles. The dealership states Ford is aware of the issue and there is a huge back order on getting a replacement. Now I have a whirling sound when speed is between 25 mph - 39 mph. Once you let up on acceleration it stops or once the speed has gone beyond 39 mph. While driving on groves highways you can feel backend of the car moving around. I had this issue with a Fusion and had to replace the tires with a different brand due to no control of the vehicle in the winter. My 2017 Escape does not do this. Also, the drivers side trim does not fit snug, and has to be replaced and the dealership said Ford is aware of this issue as well. Lastly, the brakes make a loud squealing noice with a heavy morning dew or when raining.
Most states require trailers of 3,000lb gvwr, and some states only 1,500lb, to have an independent braking system on at least one axle of the trailer. Ford sells vehicles with factory tow packages rated at 3,500lb, but does not supply even an optional electric brake controller. Further, they don't supply a "plug 'N' play" harness for an aftermarket controller as do many manufacturers. This situation has prevailed from at least 2013 onward. When we purchased our 2020 Escape sel with factory towing, we fully expected that this shortcoming would have been resolved. It has not. And that it has existed for two generations of the Escape spanning eight model years leads me to conclude Ford is willfully ignoring the laws of many states, and potentially endangering the drivers of these cars and other drivers sharing the roadways.
A D V E R T I S E M E N T S
- Maywood, IL, USA