This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Ford Escape. The contact stated while operating the vehicle, the messages "Hill Start Assist Not Available", "Pre-Collision Assist Not Available", "Service Advance-trac" and "Service All Wheel Drive" remained displayed. The vehicle was taken to the local dealer who diagnosed that the All-Wheel Drive module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 12,000.
When I put the vehicle in 'park' on a flat surface, the E-brake turns on automatically, but when I park on a slight incline, this does not happen. Additionally, when stopped at lights, I noticed that the vehicle was no longer turning the engine off when at a complete stop. When I got home, I went through some of the screens and it told me that the auto start/stop was disabled due to being on a slope (but I was on a flat surface). Additionally, the windshield wiper fluid is not coming out of the lines, but the pump is working because I can hear it, possible clogged lines. Lastly, infotainment system is not working consistently with apple carplay ' sometimes it works, sometimes it doesn't, usually random.
While driving down highway at approximately 45mph a warning appeared "stop safely now" with a hazard sign. The vehicle suddenly and unexpectedly lost power and slowed to appx 5mph. Was unable to regain speed and accelerator did not respond. Approximately 30 seconds later an oncoming ambulance appeared over the hill in the opposite lane and proceeded past. Power still was not restored. Continued short distance until able to safely pull over to side of road. Unable to shut off vehicle. Arranged for vehicle to be towed to dealer friendly Ford poughkeepsie NY. Vehicle had recently been serviced due to complaint that backup camera intermittently failed and because there had been a service notice indicating a service update was needed as vehicle could suddenly lose power. Vehicle was serviced.
- Poughkeepsie, NY, USA
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- Chicago, IL, USA