This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made abnormally loud sounds while driving. Additionally, the contact stated that the driver's side door window would not roll down as designed. The contact also stated that while driving 20-25 MPH, the front driver's side door opened inadvertently. The contact was able to close the door. The vehicle was taken to the dealer, where it was diagnosed that the door hinge weld had fractured internally. The dealer notified the manufacturer of the failure, and a case was opened on behalf of the contact; however, the case was later closed. The vehicle was not repaired. The failure mileage was approximately 70,000.
The contact owns a 2020 Ford Escape. The contact stated the front driver's side window failed to roll up intermittently. The vehicle was taken to the dealer, where the front driver's side door was opened all the way to inspect the window failure; however, after the inspection, the dealer attempted to close the front driver's side door, but the door failed to close securely. The dealer informed the contact that the front driver's side door hinge attachments had fractured, which was a known failure. The dealer determined that the door needed to be replaced at the contractor-??s expense. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: SSM 50150. The manufacturer was notified of the failure but provided no assistance since the vehicle was out of warranty. The failure mileage was approximately 77,000.
I had a week of squeaking from my door, which I figured it come from the 3 digit high temperatures. The week afterwards I was headed to my car to leave out and my door wouldn't shut all the way and had a loud pop sound everytime I opened the door. My vehicle has never been hit and the research I did made me realize I am not the only one with this issue. It is a safety concern and Ford should consider this as a recall.
The contact owns a 2020 Ford Escape. The contact stated that he noticed six holes and one large crack located on the front driver-??s side door. The contact then stated that the weld hinges had also cracked. The vehicle was taken to the dealer where it was diagnosed that the top center hinge had fractured from the spot weld and needed to be replaced. The contact was then advised to take the vehicle to an auto repair shop for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under warranty. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 47,767.
The contact owns a 2020 Ford Escape. The contact stated that there were three holes in the front driver-??s side door. The contact stated that while opening and closing the front driver-??s side door, she heard abnormal clunking and popping sound. The contact stated that her son used WD-40 to lubricate the hinge and noticed that the hinge was fractured. Additionally, the contact stated that the driver-??s side window failed to roll down completely and the front driver-??s side door failed to open or close properly. No warning lights were illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 50,000.
- Ludlow, PA, USA
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The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the driver's side door, there was an abnormal crunching sound coming from the door. The contact stated that he observed that the welds on the door and the check arm were fractured. The contact stated that the driver's side window no longer raised or lowered as designed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side door needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 40,000.
The contact owns a 2020 Ford Escape. The contact stated that the driver's side door hinge welds were fractured. While opening and closing the door, there was an abnormal popping sound heard. Additionally, the window failed to roll down completely. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the door and hinges needed to be replaced. The mechanic informed the contact that the repair was not covered under warranty. The vehicle was not repaired. The manufacturer was contacted and provided a case number. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 35,900.
The contact owns a 2020 Ford Escape. The contact stated that when she opened the driver-??s side door, she heard an abnormal sound when the door welds suddenly cracked and failed without warning. The contact stated that the driver-??s side door failed to latch closed securely. The vehicle was taken to the dealer where it was diagnosed that the driver-??s side door spot welds had cracked at the check arm attachment points door assembly and needed to be replaced. The vehicle was not repaired. The contact stated that she was advised by the dealer to take the vehicle to another location. The vehicle was then taken to an independent mechanic where it was diagnosed that the spot welds had cracked and needed to be replaced. The vehicle received a temporary fix, but the vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 56,000.
The contact owns a 2020 Ford Escape. The contact stated that when she opened the driver-??s side door, she heard an abnormal popping sound. The contact stated that the door hinge had separated from the door frame. The contact stated that she could no longer roll the window down. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the door needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 109,000.
I heard a series of loud pops coming from the vicinity of my driver door hinges, while inside the vehicle with the door closed, over the course of several days. I could not identify exactly where they came from until the driver door stopped operating properly. Upon inspection I could see several small holes in the front inside edge of the driver door and after comparing them to the passenger side door they were clearly the location of spot welds holding the check arm inside the door. I took the vehicle to the dealer and was informed that they expected me to pay out of pocket to repair this obvious material defect. I then contacted Ford Customer Relations and was again informed that Ford would offer no remedy for this problem. The complaint number assigned by Ford is CAS-42808154-Y3S6L2. This is a clear safety concern because my driver door no longer operates correctly. The driver window also no longer operates. The door swings wildly without the stability of the check arm and often fails to latch properly when closing. As of the time of filing this complaint, I have not conducted any repair of the defective door because I cannot afford to do so at this time. This means that the problem is still completely available for inspection should anyone desire to do so.
The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver-??s side door, the three rivets from the door punctured through the door. After the failure it was discovered that the front driver-??s side window would not operate as designed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The approximate failure mileage was 46,000.
The contact owns a 2020 Ford Escape. The contact stated that the front driver-??s side door hinges had malfunctioned, and the door swung very wide whenever the door was opened. Due to the failure, the front driver-??s side window failed to roll down properly. The vehicle was taken to the local dealer who indicated that the door hinges needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 75,000.
The contact owns a 2020 Ford Escape. The contact stated that the front driver-??s side door failed to open after several attempts. There was no warning light illuminated. The contact stated that the front driver-??s side window failed to operate as needed. The contact called the local dealer and was referred to an authorized Ford body shop for assistance. The contact was informed that several door hinges had fractured inside the front driver-??s side door causing the failure. The manufacturer was notified of the failure and the contact was referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 25,000.
My driver side front door started making this popping noise when I opened or closed the door and then within a week the black arm bracket/spot weld broke off the door. There is no damage to the door to cause this issue. It just happened randomly and the vehicle is under two years old. This shouldn-??t be happening. I don-??t feel safe driving this vehicle as I cannot even open it all the way for fear it will fall off or further damage whatever is going on inside the door. It-??s affecting my window as well. It doesn-??t roll down due to this hinge being broken. I do not know if it has affected any other safety features on the door.
The driver's side door hinge/arm broke and now swings wide open. I'm worried that the door will fly open while driving and don't think this should be happening on a 1 year old vehicle.
The contact owns a 2020 Ford Escape. The contact stated that the bracket that connects the driver-??s side door to the body of the vehicle had fractured causing the driver-??s side door to not close properly. The contact stated no warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with needing the door bracket to be replaced. The vehicle was not repaired. The manufacturer was informed of failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 16,655.
A D V E R T I S E M E N T S
- Middleton, WI, USA